I purchased an item from ebay, paid for it using paypal (because I thought I was protected and arranged with the seller to have it collected by a third person. Upon inspection at home the item was found to be significantly not as described. The buyer (a total scoundrel) refused a return so I attempted to get my money back through paypal. Paypal requested info and evidence from the seller but I never got the opportunity to give my input and evidence. Paypal decided in favour of the seller stating the reason was the item was not posted and could have been inspected on collection, even though I agreed a third party collection before hand (verbally) with the seller. I have tried so many times unsuccessfully to present my case to paypal and challenge their decision. Their website says I can dispute a claim but it wont't let me. I'd have to phone their help line at even further cost to me, to try and challenge them. Every response from them is automated and frankly useless. I have not given up but for now I've closed my paypal account in disgust. They state the user agreement but I cannot find anything that supports their decision. Thought I'd share this with other disgruntled paypal customers. My lesson learnt : It's not safer paying by paypal, so don't be fooled into thinking paypal will protect you, even if you think you've read the small print!
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I purchased an item from ebay, paid for it using paypal (because I thought I was protected and arranged with the seller to have it collected by a third person. Upon inspection at home the item was found to be significantly not as described. The buyer (a total scoundrel) refused a return so I attempted to get my money back through paypal. Paypal requested info and evidence from the seller but I never got the opportunity to give my input and evidence. Paypal decided in favour of the seller stating the reason was the item was not posted and could have been inspected on collection, even though I agreed a third party collection before hand (verbally) with the seller. I have tried so many times unsuccessfully to present my case to paypal and challenge their decision. Their website says I can dispute a claim but it wont't let me. I'd have to phone their help line at even further cost to me, to try and challenge them. Every response from them is automated and frankly useless. I have not given up but for now I've closed my paypal account in disgust. They state the user agreement but I cannot find anything that supports their decision. Thought I'd share this with other disgruntled paypal customers.
My lesson learnt : It's not safer paying by paypal, so don't be fooled into thinking paypal will protect you, even if you think you've read the small print!