We sold a computer for £189 to a buyer who came and picked it up from our house. He gave us the receipt number. We were able to lift the money so didnt think anything of it. 9 days later we sold tickets for £90. We went to pay our ebay fees and we couldnt. Paypal said we were in a negative balance. We phoned them to be told, they had sent an email to us (conveiniently we did not receive) and they are holding the payment. We are to pay the 189 back because the credit card the buyer used was flagged up fraudulent after we were able to lift it. They said that they are awaiting a response from the buyer to confirm the credit card used. If the buyer does not confirm it in 10 days from when they send the email they have an obligation that they must get all monies back from us the sellers and return it to the credit card used. Basically they have said that we have lost our computer and our money because we did not post our item so it could be tracked. Although we have the recipt number, anyone could have came to the door and handed us that. We cancelled the direct debits to paypal. They have took 90 from us already and they tried to take the rest today by trying to authorise a direct debit with my banks. But the banks disputed it. We cant close our paypal account and we cant remove the bank accounts totally from the paypal account because we are in a negative balance. We have contacted the police but realistically 189 is nothing to them. Can Paypal arrest our banks and take the money out of our accounts unlawfully? That money was for my kids christmas and they simply dont care. Basically the guy has got away with our computer and his money back all because he didnt confirm the credit card when asked. Paypal dont even contact police. We are totally on our own. I dont know how many times, Ive phoned them and emailed them and never once got a proper answer. Dont use paypal! They are con merchants as it is!!!!
Comment
We sold a computer for £189 to a buyer who came and picked it up from our house. He gave us the receipt number. We were able to lift the money so didnt think anything of it. 9 days later we sold tickets for £90. We went to pay our ebay fees and we couldnt. Paypal said we were in a negative balance. We phoned them to be told, they had sent an email to us (conveiniently we did not receive) and they are holding the payment. We are to pay the 189 back because the credit card the buyer used was flagged up fraudulent after we were able to lift it. They said that they are awaiting a response from the buyer to confirm the credit card used. If the buyer does not confirm it in 10 days from when they send the email they have an obligation that they must get all monies back from us the sellers and return it to the credit card used. Basically they have said that we have lost our computer and our money because we did not post our item so it could be tracked. Although we have the recipt number, anyone could have came to the door and handed us that. We cancelled the direct debits to paypal. They have took 90 from us already and they tried to take the rest today by trying to authorise a direct debit with my banks. But the banks disputed it. We cant close our paypal account and we cant remove the bank accounts totally from the paypal account because we are in a negative balance. We have contacted the police but realistically 189 is nothing to them. Can Paypal arrest our banks and take the money out of our accounts unlawfully? That money was for my kids christmas and they simply dont care. Basically the guy has got away with our computer and his money back all because he didnt confirm the credit card when asked. Paypal dont even contact police. We are totally on our own. I dont know how many times, Ive phoned them and emailed them and never once got a proper answer. Dont use paypal! They are con merchants as it is!!!!