I hate Carphone Warehouse and Lifeline

09 June 2004   416 comments   Mobile

Mind That Age!

This blog post is 15 years old! Most likely, its content is outdated. Especially if it's technical.

On Sunday I had my mobile phone stolen and yesterday I went to pick up my replacement phone in Liverpool street station (bus travel from my home). What I lost was a Nokia 7250i.

So yesterday, after lunch I went down to the Carphone warehouse at Liverpool st. station to pick up my replacement phone because the shop here in Barbican told me that the Liverpool st shop is the only one who has it in stock (this happened on Monday). Finally there they explain to me that it's out of stock everywhere and that I had to choose a different phone for the same or less value. After endless haggling with the lady in the shop and someone on the phone I caved in and had to settle with an Ericsson T610. The only other decent option was a Nokia 6100 which was worth £80 less than my previous phone. A difference I would NOT cash in on. Even the Ericsson was worth £10 less.

So, in conclusion; just because they didn't have any decent phones in anywhere I had to degrade to a phone I didn't want PLUS pay liability charge of £29.50!!! In other words I lost out on this deal a lot even though it wasn't my fault the phone was stolen in the first place.

The guy in the other shop I had to walk to wouldn't give the phone to me in the box but rather as phone, battery and new SIM in a paper bag (which I had to ask for!). Finally back home I realised that they forgot to give me a charger.

This whole mess cost me two hours and I had to talk to two shop assistants and three people on the phone in the two shops. I confirmed my address twice and had to say loud my password three times.

Needless to say I'm very dissatisfied about this whole thing. I should have read the 3-page-small-print policy more carefully in which it apparently says that they are not liable for any loss of value :) Apparently I have to suffer for their lack of compensation even though I pay for the insurance. What they should have done was to be flexible and "suck up" to me to avoid the bad publicity. Speard the URL of this page so they get what they deserve.

UPDATE II

Because of threats from CPW's Legal Department of defamation comments published on this page I've decided to remove all the comments since according to the Defamatory Defence act I'll have to comply and act as I'm having the power to do so. It's been a hectic two days of studying the legal material on defamation, a lot thanks to some lawyer friends who pointed me in the right direction of reading material and general advice. However, it appears that they've acted on my site a bit late since the already got a £245,000 fine from the FSA

To all the people who've posted comments on this page: thanks for sharing your thoughts even though some of them were pretty vulgar :)

Comments

Lawrence

Mate the 7250 is a bag of shite compared to the t610

Tom

Lighten up you whinging cunts

Flappy

Oh hello again James Collins.

Anonymous

FUCK YOU !!!

jonny p

Oh my god you Bloody saddos!!! if it wasnt for carphone you wouldnt have a bloody phone!!
havnt you got better things to do than winje about a nokia 7250! get with the times loser! a nokia 7250 hasnt been around for years it didnt even have bluetooth and you crying like a little girl that you got a T610! get a life loser!!! man your so sad!!

Annonymous

Says Mr. Cool I know everything about phones so that makes me so cool. CPW is a bloody joke and I should know, I work for them. Good ideology but everything else is rubbish so back off. Everyone is entitled to what they pay for so up yours jonny p!

T Maan

Sorry to take away from the phone issue but I wanted to add a little note on the broadband that they alledgedly supply. This is my speed test result for today over what is meant to be a 1Mb service:-

Results from broadband speed test recorded on Sunday, 14 May 2006, 16:09.
Your Connection

Speed Test Results
Downstream 31.9 Kbps
Upstream 71.6 Kbps

Should I be paying for this service or rip the modem out the wall and resort to a faster dial up?

This is the service you get from the Carphone Warehouse and the new gimmick of free broadband for life? I would say, pay peanuts, expect monkeys.

The End, like the contract I have put up with till now.

Anonymous

if u add the speeds together it will add to being just over 1mb. learn about networking and what are downstreams and upstreams before u make urself look like a prat. the bt exchage box is where u get ur speed from the further u are away the less speed u get. it has nothing to do with ur isp.

TM

I think you ought to go and do your sums before posting rubbish and making yourself look a prat and not know what you are talking about.

I was getting 0.1Mb and not 1Mb as you seem to think. I think by now, after 6 years of using high speed connection, I had managed to figure out the difference between up and downstream, and just so you know, I live less than 1km from the loacal exchange and with my new provider, I am a fraction off 8Mb.

As for the CPW, they are still billing me 3 months on from since I terminated their account. I am constantly on hold for 20/25 mins before I can even talk to customer services and to save your phone bill, if not with them for free phone calls, I use their 0800 0491010 number - you have to go through the sales department but still won't cost you a penny.

Anonymous

I hate Carphone Warehouse. I have had MONTHS of problems. I tried to log the following complaint on their website and - guess what? The p***ing function doesn't function!!!

I'm sorry about this, but I really am fed up with the fact that everything seems to be so complicated. WHY do I have to send you back bills for my chequeback offer? WHY did you not honour the chequebacks from my previous contract? YOU didn't tell me that when I upgraded that would lose the ability to participate in the chequebacks from the previous contract so I ended up having to wait longer and missing out. There have been so many headaches: when I changed banks, when I upgraded... I lost all the perks I had acquired when I decided to stay with Carphonewarehouse as part of your loyalty scheme when I upgraded not long after. THAT didn't make me feel very much like being loyal. In the meantime, my partner has joined O2 direct and got an excellent deal. You really have not made me feel like a worthwhile customer and the customer service has not been great. By the time I get home from work the customer service line is CLOSED. One thing is for sure, when my contract is up I won't be renewing it. And to top it all off I can’t even SUBMIT a complaint on your website.

Anonymous

Never use Carphone Warehouse their after sales services is shocking, I am currently on hold, which is a daily experience, I will envtually get through to some monkey trying to pass the buck to another department, they will promise to ring back but never do. Please some one take responsibility for the problem.

Scott

I'm now in exactly the same position.
Fucking sucks. This is what I pay almost 9 quid a month for ?!

AntiChristSuperstar

well at least this will make u laugh!
http://www.headstaggers.com/?shoe=flash&moo=show&id=22

simon

I too have been ripped off by lifeline.

I lost my phone on new years day and when i tried to call the police (lost property department) to report the phone lost there was no answer. Obviously as they where off for new years day, sunday and bank holiday monday.Carphone warehouse therefore decided not to even pay me any money for a replacement phone! all due to me not reporting it in the required 48 hours.

AntiChristSuperstar

Trust me mate their are so f*ckt that they can delay, screw up your accounts due to lack of any sense or any "customer care" or competance and NOT give you the service that was agreed without a refund for their error,all you will get are apology letters. God forbid your payment is a second late!

Roger Sparks

You are lucky. I responded to an ad on their site for Nokia 7600 free with Talk & Text 600 plan for £2.99 per month. Now they say it is £28 per month. I cannot get any sensible answer from them they just refer me to 3. I think this company should be renamed Conphone Warehouse. The helpfull people at 3 say there is a problem with carphone. Anyone else in the same boat? Is this a job for Watchdog

Roger Sparks

Roger Sparks Update. I have managed to get an answer of sorts from carphone. If you respond to this kind of ad from carphone be very careful. This offer has conditions which have to be followed exactly or you pay the full amount.

Geek-Hater

Seriously though.... Shouldnt you all be reading stuff before signing it??
Its people like you lot who cause more issues than your worth by not reading contracts and then complaining when they arent what you ASSUMED they were. There is an excess on all insurance, whether home, house, car whatever... why should phone be any different?? The redemption deals are simple. send in your bill (by recorded delivery to be safe..) and wait for your cheque to come.. within the specified time... Bingo. Not rocket science is it?? Arseholes!

geek

interesting, a question 4 ya... why do suppose one would "assume" something is in a contract when its not? do you suppose its due to the twat in your store selling your product misleadingly?

Dunstone-only kidding

Ive had plenty of stuff from carphone and not had a problem. Ive even had a couple of cheques from the half price stuff. Its all printed on the contract. IF you are too dumb to read, you should have your mobile taken off you and given a pocket full of dirty 10p's to use the piss smelling payphone

George of the Jungle

@Roger Sparks

Its done by redemptions. carphone should of made you aware of this (not surprising they didnt) it mean at certain points of your contract you have to send in a copy of your airtime bill. Then carphone will send you a cheque. took me 2weeks to get mine

AntiChristSuperstar

I used to work there and can tell you that REDEMPTIONS is a rip off. You were lucky you got your cheque at all. They often claim to have not received customers' airtime bills when u send them in. Not only that most customers send in their original bills, meaning that then its is lost. Their offices are a mess, the place is run by monkeys!
so my advice is dont do business with them.

Djinn

I've been told I have to wait 8 weeks to get my cheque. If they told me this when I took the contract out I would never have taken it in the first place. They are con-merchants.

qwerty

Well according to "dave" ( below) its your fault!

i wonder what would happen if your cheque or payment was late to them... what would happen?

You would be fined, have debt collectors after you within a couple of months!

Djinn

Well Dave, these terms may be clearly stated on the Insurance document or whatever but it's clearly stated in the smallest possible text! We shouldn't have to scour these docs to make sure companies we purchase items from aren't trying to con us.

qwerty

Yes this was my point, and all these people's point. The sales person doesnt actually help with making this clear and i suspect for a money profit reason!

Anonymous

no wonder u dont work there anymore, asshole.u probably dont know ur self how redemption works, hence couldnt explain it to customers either.your attitude say u probably got kicked out as people like you cant perform no matter what sort of job is given to you.including cleaning toilets or brushing ur teeth.always complaining about system ....cpw now employees over 12000 people.

pleeeen

and i suppose you can explain how redemoptions work? and the point of it for that matter? oh and while you are at it please also explain why thousands of customers letters are in a pile in the post section in acton not being answered and ignored when you know they only have a certain date to request their money back? why not have their money returned to them automatically? you request the write in etc etc to get what is theirs as you promised, but the only reason i see for this is so that you can ignore their request and pocket the cash.. thieving c*nts.

Tripe

hmm pleeeen you have a point, no response from anonn the plum!. kind of knew that would happen!

these guys are all mouth, nothing more.. yaaaaawn!

Martin

Annon, using text speak dosen't really help your point, if you're too lazy to type full words when you have a proper keyboard in front of you then you can't really slag off other people.

sarah

I agree with you!!!. I have recently started working for CPWS and I think they are offering customers really good deals! It actually states in quite large writing on the contract b4 they sign exactly when they have to bring thier bills in?? It's because of moaning bastards like u that no-one wants to help!! I on the other hand am very helpful and would be upset if a customer was not satisfied with my service.

ex-employee

unfortunately you are screwed. CPW will say it's "3"'s responsibility and £ will say its CPW. Unfortunately you have been conned. Personally I think its VERY bad business to "offer" something for a price then change it once the customer signs up. ITS VERY WRONG and PLEASE do go to watchdog or something like that. I have also heard that our fat cat Charles Dunstone "has a friend" at watchdog, if you know what i mean, so try every avenue!

Anonymous

3 have been on watchdog plently of times and generally are the poorest network. Its your own fault sounds like you dont know your arse from you elbow when it comes to mobiles.

Tripe

hmm you are WRONG. its YOUR responsibility to advise the customer. This is why you have a customer service section. if the customer had to know it all before hand, why oh faacking why would they need support? if you had to go to court, you'd get a lawyer wouldnt you? or would you be the sort of c*nt who represents themselves?

steven holden

You guys should have a look at "THE ORANGE SHOP" -

http://stores.ebay.co.uk/The-ORANGE-Shop_W0QQsspagenameZl2QQtZkm

on ebay - very small company but because its small it has better customer attention than the big boys that just box shift.

Rebecca

About a month ago now I decided to accidently drop my T610 in some juice for a few hours whilst asleep. got a new phone from the carphone warehouse. I was pretty impressed because I just had to pay £10 and got a better phone (t630) however 2days ago i accidently dropped my new phone just the once and the screen doesn't work anymore. I was told when i got this phone that my new insurance information would come in the post... it didnt but i trotted down to the shop anyway and got told to go in and speak to the manager on friday. Very well then. The manager told me to call lifeline (why he couldn't do it from the shop is somewhat beyond my understanding). Mr lifeline said that actually my insurance became VOID when I got the new phone... so indeed why did one Barrie Piper tell me otherwise? Now I have a broken phone and not much money to get a new one!

dave

if you read you insurance documents (which you are required to do LEGALLY) you will find that 'Lifeline GO' which you purchased is a 1 claim policy, however if you claim on the insurance you can pay for a new policy so if you break your phone you can get a new one! THINK TO YOUR SELF, IF MY INSURANCE POLICY IS SO CHEAP HOW COME AM I ABLE TO NEW FONES ALL THE TIME???? um NO, the comany would make a loss!

AntiChristSuperstar

Yes but they tell you differently, when u sign you up them, they blame you for not reading the very very very small print, which is bloody hard to see and i have 20 20 vision!

If they said to you please read the contract, go home take you time then when u have decided come back, that would be ok, but they rush you and insist on taking all your details down and sign you up anway! ever heard of talktalk? Bunch of Asswipes.

My point is it would be like me saying i will pay £20 for that item, then you only get a cheque for £10, their verbal agreements do not concur with what is writen down. Its a very poor sales technique.

AntiChristSuperstar

Screw the comany! they lie, Orange have a greatly cheap insurance and dont keep you waiting months without a phone. they deliver. You shouldnt be given the impression that you will get something when you wont. If i was selling cameras and told you it had a zoom, then when you took it home it didnt, and then you see the faded small print showing that it actually doesnt, how would you feel you were handled as a customer at the point of sale? You ever think about that?

Rebecca

Ok Dave, Insurance- the general idea is that you are covered in case of emergency in the cases that they state. Generally if you have home insurance and your roof caves in AND your covered for that your fine and after that you don't have to buy a new insurance policy. Generally the company makes a loss anyway if you buy 1 insurance policy and use it. If your from the company then your clearly a corporate w*** and really this space was just to tell your story and have a wee moan so don't bother arguing back at me.

AntiChristSuperstar

Absoluteley... so for CPW the only way thats right is if the customer only stands to loose their money. PANTS really is it not? why would you, honestly as a customer want to submit to this bollox.

ex-employee

Dave ur a cunt. the company will make a loos? what about the customer? screw them right mate?

dave

and before you all shout at me, i'm a different dave to the one from carphone warehouse!!!!

dave

and as i was saying, i'm an employee of P4U, and we have you twats in all the time! you see, companies have small print for your use, not ours!! it's our job to sell, not get paid bollocks all sitting down with every punter explaining all the ins/outs/legal notices and other shit that doesn't mater to us! YOUR THE CUSTOMER, ACT LIKE THE CUSTOMER IT'S YOUR JOB TO READ!!! fucking dickweeds!

ex-employee

@ dave -
Please explain to me dave, what your take on customer service is.. I am sooooo curious!

"dickweed">? wannabe american cunt.

anal retentive!

Why do all superheroes wear spandex?

AntiChristSuperstar

Who give a flying F**k?

I have one for you... Why do all CPW employees avoid answering the question?

rubber lover

AntiChristSuperstar, in 30 words or less please can you give the reason of your problem with out swearing, Insults, facts not fiction and sexual innuendo.....? Thank you

AntiChristSuperstar

No sorry, as no one can offer me what you are asking, i dont feel i should comply with your request.

CottonCandy

OK look, read all the messages above. The point is there somewhere. Can you do that or is that too much like work for you?

Emma

I wonder ewhat the company would think if they knoew their staff think of their customers this way. You're a great ad for the company...I'm sure! Not.

AntiChristSuperstar

Emma not sure who you are refering to, but if you ever worked there you would understand. I used to, and have left a while back now, and tell you what i will never work for that company again or ever be a customer or ever recomend their services to any of my friends or enemies.

Happy Shopper

From reading all of these valid points and comments from various people from places i prob will never visit or have the inclination to visit, one thing is apparent, there is'nt one of you who takes the time to check what it is your buying into, you've put your signature to that 12 month contract, lifeline agreement, so it's in YOUR interest to find out what your sign'n to. If i told you the sky was PINK and you'd get 400 mins to any network at any time and 400 texts with sugar coated frosties on them, judging from the lack of understanding of the really REAL world of sales, you lot would be there knee deep in paper signing your life away. GET SMART! Do your homework, check shit out. It's your signature, your responsibility,. Don't blame a company for your lack understanding, lazyness to find stuff out. Cause all you have now is that feeling of you've been conned, you feel stupid. You have no one to blame but your selves. Oh .....if you jump off that bridge you'll get a free leather case, ....fools.

Martin

Perhaps one way of getting "revenge" on CPW and other mobile phone companies is for a load of people to go into stores, get to the point of signing the contract, but then take time to read it in minute detail and question every point in the small print and finaly decide not to sign it after all but go elsewhere. After they get several whole shoploads of "customers" doing this they may rethink thier sales tactics?

Dunstone-only kidding

The biggest problem for shop staff of any retailor is when the punter is half way through signing the contract when you are just saying the 2nd word of "If you let me take you through this Ill explain what you are signing for"

Dunstone-only kidding

Brilliant, Baz is now working for Scottish Gas. nuff said.

AntiChristSuperstar

They wouldnt tell you, because absolutely no one there has a bloody clue mate! You'd think that it would be obvious that if you had previously insured your phone, that you may want your new one insured, they could have asked you.

When i worked there, oh joy, i saw so many cases where when peoples contracts ran out for the line rental, the one year contract... they wouldnt automatically stop the insure=ance on the phone. Most people keep paying for years, till they check their bank statments! Then when they contact lifeline, lifeline say its the cistomer's responsibility to request this and will not refund a thing. Well i ask you, customer service? surely if a customer is not using a phone anymore and has gone to another company for their business, why would they need to keep their unused phone insured? Thier business tactics truly dont have any staying power.

sarah

I don't like u and it seems that u do not know what u are talking about!!! what on earth makes u believe that cpws has the right to terminate an insurance policy? or a contract for the matter on the customer's behalf?????

jeezus

sarah, the point is that the it should be cpw's responsibility to at least advise their customer at the point of termination that they may want to consider ending the insurance that only insure the phone they are about to not use. get it now?

Ali

I completly disagree with this remark (and a whole load of others that have been made here). I have been working for CPW for 9 years now, and it's one of the best comapanies to work for (check out the Sunday times top large retailers). I am an honest fair person and i'd like to think that CPW is too, hence I have been with them for so long. Ofcourse there are bad apples that work within the organisation which give CPW a bad name, but these have usualy left since and are now slagging them off on sites such as this. Admitedly even I havn't covered ALL the finer details when serving customers, but when a situation arises I deal with it appropriatly (to the customers advantage)as a result of this I am a branch manager. The lifeline policies are clear, they are regulated by the FSA. The chequeback deals ae clear, as stated in the leaflet you would get at point of sale so you can redeem your chequeback. They have a two month window for claims. Lifeline WILL re-emburse any over payments of premiums if you cancel or upgrade from another retailer once you obtain a letter of the date of cancelation/upgrade, and I can assure you any complaints get followed up and treated with the urgency they deserve. I know all too well as the management of the branch that was the customers point of contact get to hear of it from HQ. Ofcourse there will be isolated cases from an organisation of this size, but one thing CPW is not and that's a con artist if you have a grievance address it to the proper channels and i'm sure it will get deal with, don't listen to someone who USED to work there. Them people did'nt necessarily leave CPW believing that they were cheating their customers. After reading this your bound to think that i've got my head stuck up CPW's arse, but honestly i'm telling it as it is and Charle Dusntone Doesn't even know me!

Me!!

Wow there is a lot of love in here. Someone seems bitter that they didnt suceed in a company. Maybe its becuase you were shit at your job mate. The company should know when the customer stops using the phone??? Do they have the force?? Are they mind readers?? I find it funny that a customer can have something charged to them for years and not realise it. Surely thats stupid? No, actually, that is stupid. One thing you forgot to realise though. What ever replacement phone someone may have received, did you not find it funny that the claim was done in like 10 minutes? Ever tried mastercare? 4 weeks mate. Ever tried phones4u insurance? NO CHANCE of a replacement. Try the rest, then watch you return to the best!!
I rest my case!!

Me!!

Ha ha ha, what a crock of shit, but hell, it made me laugh. So when a contract is up for renewal the customer automatically stops using the phone??? Interesting theory, only problem with that is....you are talking out of your arse. I know why you are angry at carphonewarehouse? And you know who I am!! Maybe I should enlighten everyone with your interesting story as to why you hate them so much. Hands up all who want to hear this tosser's interesting story???
To be continued....

starf*cker

hello, this sounds like the most rediculous argument, the person called "me" is as thick as his name.
Me..? do you work at the carphone warehouse? because you sound defensive. You have stated you know antichristsuperstar, and are willing to "disclose" why anti hates this company. i think antichrist has said why. Anti hates carphone because they are CRAP. and you my friend are stupid. I too would leave a company that was run by chimps like you. You have decided to take a stab at this person on a personal level rather then put up your side of the argument from the companies side of things.. Darling, this speaks a thousand and one words of you! No one and absolutely nobody, wants to hear you stupid lies.

AntiChristSuperstar

lol! if you know me, you must have been one of thoes twats that are still working there a year and a half after i left! poor sod. So you'd rather take a dig at me then attempt to prove me wrong? looser.

cb

loser is spelt 'l-o-s-e-r'

ex idiot

And you would know! twat.

Me, Myself and Irene!!

Looks like Anti bought his mother along to fight his battles. This forum is class. Hey, Mrs Anti, zip it before I break your hip....your replacement hip!!

ex-customer

charming! nice to know the typical mentality of your company! i am sure you've done them proud!

starf*cker

Do you have a point? or are you merely here to threaten people?
1. I can say what the fuck i want
2. you cannot stop me
3. your labotomy is obvious.
4. if you still work for the carphone cunt house, that is your only reason to be bitter.

So why dont you take you, yourself and irene back to your ass stinking, festering demoralisational life. Go on..

AntiChristSuperstar

Ok, you obviously think you are scary. You must be looking in the mirror while typing, what a skill! I dare you, break me. You got nothin but air between your ears.

You!!

Say my name three times whilst looking in that mirror. Then i shall appear.

AntiChristSuperstar

No. I dont want to look at your ugly mug. That is your problem not mine!

ex-fool

I can say all your names, but note, if you REALLY want me to do that, i will also post up your work email addresses... I know them, like i know you... aaah who's feeling like a stupid C*nt now?

????

Hmmm I had a question? If you dont upgrade your phone with Carphone and do it somewhere else how will they know to cancel if you dont tell them?? The @bespoke software may be able to say a year is up but a large number of people dont upgrade... Also Surely the old handset is still covered while you are paying for your insurance...........

<name censored>

Right, thick as you are here it is.. to upgrade your phone with another network you first have to cancel your existing contract, or advise your company that you wish to switch and you request a PAC ( if you want to keep the same number). Tell you what, why dont you become a carphone customer, and enjoy the service? good luck.

john

if anyone is thik, it's you...if you have a contract you can upgrade and where, if you took the contract with CPW Voda, you can upgrade at P4U, Voda stores or even the link...if you get a PAC you will be terminating your contract and signing a new one with a nother store and keeping your number, THIS IS NOT AN UPGRADE......go back to school!

name censored

Oh please, get over yourself, I am so much better then you!

john

well, my dad is better than yours!

name censored

No he so is not. Your dad shags crack Ho's and thats why you are not quite right mate.

Now are you going to set your dad on me or what?

John's Dad

No son, no i am not. am not even your real dad.

Anonymous

No you cannot do that for Voda or O2, but you can for Orange or T-Mobile.

For an Orange or T-Mobile contract bought or upgraded at CPW, when it came to the end of the year or 18 months minimum term CPW would never know that you had upgraded elsewhere, carried on using the same old phone else, or whether you had actually cancelled the deal.

You would think that people would have enough savvy to cancel their insurance when they no longer needed it.

Anonymous

umm ur the thick one.. when ur upgrading you phone u dont always have to go to another network!.. duh! if ur upgrading with t-mobile from CPW you can always upgrade next time from the tmobile shop without having to cancel stuf and get the PAC number

buttcream

duh, well if you were with cpw you wouldnt want to now would you.. uuh duh.. cupid stunt!

watchdog employee

what a bunch of tossers, i wished i read this before i tried to make a claim/contact your complaints department going to the solicitors in the morning, not even going to give you the time of day.... twats

dave

Lets tell you about carphone warehouse and me! I'm an eployee of CPW, was proud and not anymore. I have my issues with CPW, so my thoughts are purely impartial!

Alot of the errors is down to the customer, wether it is lifeline, redemptions and customer care! If you drop your phone is a glass of juice, it's your problem. Every CPW employee with go through the basics of a contract, how much you pay etc...do you read the reverse of the contract?? 99% of customers don't, why? cos they can't be arsed, but did you know that it's the customers LEGAL responsibility to read the small print? What is given to be signed to a legal document between person A and person B, if you don't read wht is set out and you don't check what it is your signing then it is you who is at fault, don't sign what you don't understand!

INSURANCE: another legality here! again you are required by law to make sure that the information set out in front of you is correct and you AGREE to the terms and conditions (same as a normal contract) with insurance, you will receive your polivy through the post, again, your legal responsibility is to read it thoroughly! Just in case you didn't know, lifeline is NOT as 12 month contract, if you read your small print you will notice this! It's a 3 month deal....you want it, you pay, you don't want it, you cancel....what if you get a car and you insure it...what if you sell your car? how is the insurance company going to know if you don't have it? it's the same with phones, business company's can't mind read, they can't just do things with out you knowing! You may get a new house, i don't know that untill you tell me! get it??? it's called communication, and a lot of people don't use it to their benefit...if you over pay cos you couldn't be bothered to tell lifeline you don't have the phone, well sorry...you should of let them know!

REDEMPTIONS: only one thing to say on this...IT'S WRITTEN ON YOUR CONTRACT, don's sign what you don't understand.

CUSTOMER CARE: Any business put their customers first, but they can't just wave a magic stick and make the whole world a better place! Some people will be upset cos they can't have what they want, some people are greatfull at a result! CPW have to abide by a thing called the LAW and yes, customers complain saying that service is crap, well i'm sorry it's the people who you vote for in the general elaction that puyt the laws in place that make you upset, i suggest vote for someone else!

People here are being petty over the smallest of things, purely on the basis that they don't understand or they refuse to give up when proven wrong! All i can suggest is look at the bigger picture, see the situation from someone elses view and you will understand alot more! I'm an Assistant Manager of a CPW branch, and 90% of errors is down to the customer, the 10% in store can easily be rectified with out hastle. If you don;t like CPW why bother spending money with them, why sit and complain...go somewhere else! The biggest pay back and customer can do to a company is to shop else where, and to be honest listening to the crap in this forum, alot of you need to be really treated badly, i suggest shop at phones4u, you will see bad service in your face!

IF YOU HAVE ANY PROBLEMS WITH MY OPINIONS, GO GET 20p AND CALL SOMEONE WHO GIVES A SHIT!!!

qwerty

Customer service - should be there to assist the customer in understanding. Clearly this doesnt happen.

You are correct regarding the legality of the dicuments and yes once the customer has signed they are well and truly screwed. The point I wish to make is the sales techniques used by carphone warehouse are very poor. They will often give a customer poor advice to make a sale. Most people have busy lifestyles and cannot go through every document, and therefore rely on trusting the sales person or carphone employee. What you are saying is that this should be done. I agree. As what the customer is often told does not match the actual agreement. What are your thoughts on that?

If i were to look for insurance for my phone and was advised that I would be covered for x, y &z, I would think that i would be covered.

to summarise; dont take the advice form carphone warehouse's employees as the literature and spoken word dont match up.

This kind of makes the whole customer service and sales person's purpose pointless.

You have sayings in your company like "treat your customer as you yuourself would like to be treated" honour it.
Practice what you preach or shut the fuck up.

I dont believe in offering something worse, like phones4U(its like a threat, well blah blah is worse, 2 wrongs dont fix nothin!)is that what you tell your customers when they are unhappy? How about suggesting something better? Phones4U, carphone warehouse, its all bollox, i suggest you go straight to Vodaphone or Orange! Cut out the middle man crap.

dave

Fair enough, every one does it and i'm not arguing...a customer trusts what the sales consultant and signes where required, and yes you are correct about the CPW rule, my store however does infact practice what they preach and i make sure this happens and we have alot of happy customers. Every store has their crap sales consultant's who don't care about the customer except for the money they make and that is the poor customer service...my point is that the people who don't listen and don;t read and in my time with CPW i deal with these people day in and day out and all the can quote is "sales of goods act" which has been adapted for them! I have no problem sorting issues where we are at fault but i can't bend over backwards when the customer is at fault!

Going to what you quote "to summarise; dont take the advice form carphone warehouse's employees as the literature and spoken word dont match up" You can say this for litterally every company that you buy from!!!! Do your homework!!!

qwerty

I believe its is you who needs to catch up on your homework. You dont even speak proper English!

True what you say regarding difficult customers, they are everywhere. I was not talking about them. But you knew that already didnt you.

It is not up to the customer to do any work, they are paying! A customer doesnt have any right to talk down to a sales rep for no reason, dont get me wrong, but a customer DOES have every right to express their feelings for a bad sale, wrong advice on purchase etc etc, you catch my drift?

When you say " everyone does it" you sound like a twat. The POINT IS IT IS WRONG. Look up your 5 fundermental rules and see if the company actually honours it? If you are honest to yourself you will see its a pile of shit, motivational words without a chance for the agent to actually honour it even if they wanted to, as your company is set up to take advantage.
In fact your reply to my quote is not true. Most of the places i shop at are honourable. Your business is unprofessional, I mean look at some of your employees! Wouldnt want to come accross some of them on a dark night i tell you!

Anonymous

QWERTY, do everyone a favour, shut up and shop else where! CPW don't need people like you shoping with them!

qwerty

@ anonymous
Do you think i shop at cpw?! err, no, i never have and never will as i know how they work. My message is to cpw's customers, who i see as victims.

cpw dont need anyone who actually wants a service to shop with them, and thats the point. The way this business is run is wrong. If people dont voice this and make others aware, this company can carry one abusing its customers.

now, did you have a point?

Anonymous

you don't shop at CPW cos your too embarrased to show your face! why don't you go and tell someone of your dissatisfaction rather than writing your thoughts in a forum! And i suppose the company you work for is the best in the whole world eh, cos you seam to be UP YOUR OWN ARSE!!!???

qwerty

I dont shop at cpw because their service is crap, because they rip their customers off and I get a better service elsewhere. Pull your thum out of your ass and understand that writing to your company doesnt resolve anything, i will get 100 appology letter before my issue is taken seriously, I would rather vent here as this page is for people dis satisfied with cpw!

Anonymous

put yer dummy back in your mouth! qwerty, your acting like a big baby "pull your thumb out of your ass....." your acting like you just turned 6! if your that satisfied, go and get your issues sorted!

qwert

so whats your point?
why are you at this site?

Anonymous

what are you at this site...COCK!!

plop

@ anonymous - Or you'll what? what exactly can you do idiot?

Anonymous

i never said i'll do anything no be able to do anything....if you read the comment again you will see who's the idiot...i suggest go back to school and understand english! ahahahahhahahahahha IDIOT so funny...sides are hurting...oh wait........sides have split! ahahahhahahahahha

qwerty

Yep, you sound just like the sort of person who does well at Carphone Crap House. Check your English if you want to laugh.
You have no point, you probably have no life, no sex, no friends oh, and of course you work for CPW. SAD TWAT. The only way you have a laugh is by looking in the mirror. As for dummy's yours is up your own ass alongside your entire face. Hmm? are you a manager at CPW? Bet you are...

Anonymous

bet i'm not (£10 please!) i have a great sex life, i have plenty of friends and so what if i work at CPW, atleast i have a job and i earn over 25k PA.....what has your opinion with my sex life have anything to do with CPW and Lifeline?? Your obviously in need of a good lay, but unfortunatly my friend, YOUR NOT MY TYPE!!

qwerty

You cant read can you? I have shown NO INTEREST IN YOUR SEX LIFE. £10? i wouldnt piss on you if you were on fire mate. Your job is PANTS! And you are crap too as you still have no proactive, constructive comments on the original text you commented on.

Now,let me guess what you will say next.. whatever it is it will have nothing to do with the issue first raised i guarentee it!

Thats because all you CPW employees can do pass it on, bitch and gossip.

By the way 25k is nothing to sing about! But i suppose when some of your collegues are earning 15k basic, it is.

Anonymous

is Qwerty boring anyone else, other than me??

qwerty

No just you. Infact you are boring us.

Oh and you proved me right.. again. why dont you disappear up cpw's big black hole where you belong. You have nothing to offer this site.

plop

oooh 25K!! i'm impressed, Thats high for CPW employees! who's cock u got in your back pocket then?

Anonymous

yours!

plop

@ anonymous : You are a fool. If what you say is true, it wouldnt be an expression of joy on your face!

Buttsurfer

exactly why would you (@annon) suggest that this person would be embarrased to show their face at the store..? god all you people are so F**ked up u have NOTHING to offer at all do you.

Colm o Connor

Hi I used to work For the miserable shower of bastards ,the company is a shambles run by a fat pig in the uk his email address is dunstonec@cpwplc.co.uk mail him directly with all queries he's be only too happy to help, impartial my arse u get sold whatever has the most commission, the area managers are back stabbing Bastards you'd put judas to shame they'd do a judas for one piece of silver never mind 30, theres one paticular gentleman in the outfit by the name of dave turnbull who's a big fat pig !!!! DO NOT BUY FROM THIS SHOWER OF ROBBING BASTARDS send your phone in for repair and its lucky enought to land in a repair centre on a monday morning its gonna be liqid damaged i promise ya that much!!! dont buy from them!

Liz Burke

I used to work for them too and let me tell you they are a proper shower or rip off merchants.They will not return a phone the is clearly faulty instead they will send it for repair where they use 2nd hand parts for old dodge handsets. And if your phone has come back from repair with the same fault 3 times, rather then give a new phone as we should they give the customer faulty previously returned phones and say there new. As for lifeline, we are forced to sell insurance to customers and its a shit policy,Claims are always rejected. It the biggest scam going! And if you buy any accrssories and return them they are made new, so there is a good chance your buying second hand products.NEVER EVER BUY FROM CPW. They will take every you money and the min you have a problem its FUCK YOU!!!

ex-employee

NOt only that, lifeline's repairs will claim your phone to have had water damage when the handset hasnt seen water ever!, and its their word against the customers.. SCREWED again.

Anonymous

This has never happened in any of the stores ive worked for. So when you say "they" you are obviously talking about "YOU"....!!

Jim whelan

Im a big fat pie eating bastard and I think CPW are great!!
I like to terrorise the staff who work there to make me feel like a real man and not just the big fat common chav prick that I am. Despite the fact I cant write,spell,add even construct sentences Im the L&P manager! ??Thats the kind of stupid shower of cunts CPW are.
The like to save money but putting people like me,stupid uneducated wankers, in high positions so they dont have to pay a real people to do the job.

Peter Bengtsson

That's one of the funniest comments I've seen on this thread. Keep it up Jim!

I hope your uneducated ass was smart enough to use a phoney name :)

Dirty little bitch

I agree! you are probably the sanest person working there. At least you are AWARE of what you are!

ex-employee

haha fortunately he did, that must me charles dunstone!

just asking

Any reason why some comments have been removed recently? Just wondering why its ok to have "Me, Myself and Irene"'s comments up yet remove others that were not so threatening...?

Peter Bengtsson

comments disappear because of certain words that are censored.

just asking

Well, fair enough!

just asking

OK 2 words .. Jim whelan?

Cup cake

I love MICKEY!!!

Ploppy

Is that how you got your job at CPW Ms Horrell?

jamiekins

listen "trigger happy" , which by the way, where Im from means you like to pull your willy rather quickly,Dont go ruining everyones fun just cause you have no mates, from here on in you will be known as billy.Now go solve your ma and maximise your da. (for those who dont know this is CPW lingo for selling shit to customers)

trigger happy

@ Jamiekins..? who the fuck are you?

read the heading for this page its for bitching about your stupid company you twat. As for you common language, sorry i didnt go to peasant school, and dont talk cpw talk. You should learn to speak English!

By the way what are you doing on this site? would chucky like to see you at an "i hate CPW site" yes thats right, thats the heading for this page!

You know it makes me laugh, all these CPW employees on here poorly defending themselves with stupidity and digs at the people who have an issue with CPW. Not one can actually defend their corner gracefully.

Well Jamiekins, you wouldnt happent to be that poof james collins now would you?

happy CPW WORKER

got an issue? email Charles Dunstone, let him hear your shit, if you want i'll give you his email address for free!

ex-cpw worker

Reeeeeaaally?
wow you must be new.

Gilly

I've been trying to get a PAC code from them to end my contract since I sent a letter (recorded delivery) on the 8th of Aug giving them written authorisation. From my perspective, there never seems to be communication between departments. Occasionally, you get a great call centre worker who does thier best to help you, but they too get bogged down in the system.

Bizzarely, they are even worse at setting up your contract! After receiving my new phone it took 2 weeks and a number of phone calls to get my contract activated. Nobody you speak to ever seems to give you the full picture of exactly what will happen.

I will not be using CPW again- I've had 2 contracts for them and problems connecting and disconnecting with both of them.

ex-employee

I think you are making the best choice... Have you tried Orange, direct. They have a fab service!

Having worked at CPW I can advise you that the reason you dont get a straight answer is due to the fact that the information is not readily available to the agents, thus providing a crap service. Furthermore, people are "rewarded" for their sales. Once they have sold, the rest doesnt matter. They will take your money then forget all about you.

Doesnt say that in the small print now does it DAVE!

I wonder what "happy CPW WORKER" can say about your issue? He'd probably refer you to someone who in turn will refer you to someone etc etc. Utterly useless.

Anonymous

I am a current CPW employee, i was sacked in April for apparently "Loosing £2000" while the manager was on holiday. The funny thing was, when i had my disciplinary the Area Manager who sacked me, provided evidence from the manager who set me up of a Banking Book page where dates had been changed to show she did the banking upto date...4 pages prior showed the pay-in date of say 5th March, this page which also said 5th march but changed to 8th, another 2 pages after showing 5th of march....anyhoo...i was sacked...took legal advice and was shown by legal reps that the Grievence proceedure was not followed correctly.....Had my appeal, prooved my case of both the Manager and a part-timer had lied through their teeth (part timer has since resigned as part of this)....i was allowed my job back...now i'm being victimised by the manager for SHIT i never created......

So, never work at CPW!!!! thjey fuck up your life......I cam back to piss everyone off, get £3000 in back pay and pay offs and now 3 months down the line, i'm going to screw CPW over, for a) not completing grievence proceedues correctly and b) BULLYING....if anyone wants an update......just ask!!!

ex-employee

WOW! thats sounds bad.. I know about the bullying and the lies in this company. I worked as a customer care agent. We are due to get bonuses based on our productivity and now quality. However the figures were often "changed" by the managers to make some of us look like we were not doing so well so that we would not get our bonuses or any credit. I caused a bit of a stink with this one and became further disliked by the managers. Iwas actually doing really well, and was also VERY poorly represented by a manager when applying for a different position for a different team. If it wasnt for a friend of mine overhearing this bad representation, I would not have had the chance to become a candidate for the position which I eventually got as I had taken a test and ranked 1st by far! Though I got the position, the issue raised regarding poor representation was ignored repeatedly.

I wish you every success in F****ing this company up as they deserve to be exposed.

aa/xxx

would like to know what procedures they have if at all, as i was dealt with in the most discusting way regarding my complaints of similar issues. I have left now, but wish to know what you got

Anon

That's an awful experience you have had, but you can't think that every senior member of staff is that crooked -

There's dodgy people where ever you go in life!

current employee

ANONYMOUS i work for the company too, getting fed up myself as i'm left running a store for 3 months without training, what area are you in????

ex-employee

Training?... dont expect to get training. If you can apologies you are trained according to CPW.

Unfortunately in this very sick company you are a mere pawn on the chess board.

Save yourself and get out of this company.

Anonymous

sorry, can not say what area i'm in as it may disrupt the finals of my appeal...

UPDATE>>>>>Manager got disciplinary, but cos she mates with ASM she back at work with written warning...now she still giving me greif!!

Jimbo

In my first week working for CPW I had to work Saturday on my own; I'm all for being thrown in at the deep end, but that was just cruel.

MD2005

It seems a bit unfair to me that you are having a go at Charles. I worked for CPW some years ago and found him to be a very genuine chap with good intentions.

ex-employee

I worked there for 2 years and never met the guy.

current employee

to be frank chucky is a cool guy, and if he knew that his under dogs where treating his staff like shit, he would have some thing to say, i cant belive that cpw was voted 4th best compant to work for, yeah its offer's you loads of freebies with vision express ect ect but really how dose that change the fact that each day you might work at cpw make it any better its still always shit, 3years at cpw is too long for me i cant ake it anymore, whats the point in becoming a manager if you know you wont make as much money as your consaltants do!!!!!! BOLLOCKS TO YOU CPW

ex-employee

If he cared he would have in place proper procedures regarding "issues" at work as all other reputable companies do. When my idea's were used by someone else, there in fact was nothing that HR could do due to the lack of procedure in place. That left me back in the hands of the incompetant managers who in turn gave me nothing for my efforts and results.

By the way, the freebees one gets at cpw (and not too often) are things like Xboxes, phones, games, R&B and Rap cd's.. if you are not into computer games, or not into rap, you're stuffed. Bonuses are given to you by your manager and believe me its all about how much they like you not how productive or hard working you are.. I was suppressed as i got a lot of work done but wasnt a favourite.. I think it was because i didnt like rap music!

I think you get the picture here, it attracts a certain sort of person and the rest of us adults MUST move on or forever be in a playground of injustice.

Anonymous

has any of you CPW EMPLOYEE's seen the "time for change" email??? what your thoughts on that??? does it not prove that CPW are shite??

ex-employee

as i no longer work there (breath of joy!) please do enlighten us! is it as crap as the employee forum?

emma Haswell

Carphone Warehouse are a con!!! I set up a contract with them on the understanding that I'd get the first three months at half price. In short my first bill should have been £23,50 inc Vat. Guess what the bill came in at £59.96!! Why? A. Because the first month is billed not from when your phone starts working from a later date (called the "billing period"...and not explained)which means the first month is stretched to 6 weeks! Neat way to get extra money onto the first invoice. With all other utilities a monthly bill is just that and starts on the day your service starts. Worse still the half price offer seems to be now conveniently forgotten. The offer made by the saleperson is not mentioned on the bill and and they are attempting to charge me the full amount. In short the first month should have been £23.50 and the actual asking figure now just under £60.00.
I've cancelled my direct debit and will write a letter to CW to cancel the contract. I entered the 12 month contract on the understanding that each month would be a basic cost of £23.50. It seems that this agreement has been broken by CW and to me it appears they have therefore broken our contract. I hope they take me to court as my solicitor will wipe the floor with them. In a nutshell..DO NOT USE THEM and tell anyone who'll listen to not use them either. You'll be glad you didn't!

Peter Bengtsson

that's aweful! I bet some annoying git is going to blame you for not reading the 2mm high fine letters in the contract.

Buttsurfer

Yep unfortunately this is called "redemptions" its a con. I hope you do take these sorry bastards to court and stop this crap once and for all. Please be prepared to be shafted, i hope you have a great lawyer. Good luck,

tony

CARPHONE WAREHOUSE B&&&&STARDS I signed up for a contract with the company for a deal that advertised a package whereby I was to pay a monthly fee of £30.00 per month. This package thereby entitled me to receive 200 free minutes to any network per month, one thousand off peak text messages and after my forth-monthly bill I would receive half of my total line rental paid back to me, totalling to an amount of £360.

Therefore, after my fourth monthly bill had been produced I rang and spoke to a customer service advisor who advised me to fax through a copy of my fourth monthly bill and on receipt of this your company would then issue me this cheque for £360 with one month. Consequently after faxing through this as requested I then waited for 5 weeks for the cheque which didn’t arrive.

I then contacted your customer services department for the second time and spoke to an advisor whom advised me that the other advisor had in fact left the company and as a result of this my request had been over looked. He apologised to me and advised me that he would ensure that the cheque would be issued to me and advised me again that I had to wait yet another month for this to be received as it was being sent from Portugal. I advised him that I was not happy with this but accepted his apology in the hope that this time the cheque would be sent out to me and that this had been a one off mistake.

Another four weeks passed however and still I had received no cheque. I then contacted your customer service department for the third time to complain about this. I spoke to an advisor, again another apology was given and I was told that they would have to stop the cheque and issue another one which would be another four weeks. As you can imagine I was not at all happy with this and asked if there was anything that they could do to speed the process up but they advised me no as again it had to come from Portugal. I therefore had no other choice but to wait in the hope that this cheque would arrive, as your advisor reassured me that it should definitely turn up this time. Also at this time, your advisor issued me with a £10 goodwill cheque to cover the cost of the numerous phone calls I had to make to your company regarding this.

I therefore waited yet another four weeks and within this time the £10 cheque had arrived but still no sign of the £360 cheque as promised. As you can imagine, i phoned yet again to chase this up. This time I spoke to an advisor who apologisedto me and explained that he did not know why I hadn’t received this cheque but that he would take this in hand and speak to his managers. I explained to him that I was due to be going on holiday on the 3rd September and that I was relying on this money for that and that I was not happy to wait another four weeks. He advised me that he would speak to his manager and request that the money would be transferred directly into my bank account and that he would call me back in work to confirm that this had been done. I therefore waited until the end of the day and the advisor had not call me back I had to phone you yet again to chase this up. On phoning I spoke to teh advisor who advised me that this had been authorised by his managers and that he promised me that this money would be transferred to my bank within seven days.

Within this time I had now flown out to Malaga for ten days, confident in the knowledge that the money would reach my bank in time for me to spend on holiday as the advisor had assured me it would. Yet again however the money failed to appear in my account and as a result of this I experienced a great deal of stress on holiday not only mentally but also financially.

Upon my return I contacted your company and requested to speak to the highest manager that was available to me and he advised me that the money had actually not been sent via bank transfer, , but that another cheque had been sent on the 6th September, which to date I have yet to receive. he advised me that I should receive the cheque that had been issued on the 6th September but that if I hadn’t received it by the 16th September to call him and speak to him directly.
and im still waiting wat a load of ass

Peter Bengtsson

wow! Promises of money that then doesn't arrive is harsh. I'm getting more and more confident than that company is in such a mess that even if they want to send you that money they get it wrong.

Buttsurfer

Rumour has it though that good old charles Dunston has a "neat little" connection/friendship with someone at watchdog.... however if there are enough lawful issues this should become void.## Good luck people, you have my support in kicking this company down to its knees!

emma

Hi,
if you want to fight back it's simple:
Clause 8.1.1 on the back of the yellow contract you signed states clearly: "You may end this agreement ... if we do not do what we have to do under this agreement and do not put it right within 7 days of being asked in writing to do so".
In my case I have not paid any money to CPW yet which puts me in a better position than some of you. But as the first bill they sent me does not reflect the actual agreement I made with CPW I simply do not recognize the contract - which means I consider it invalid. I am writing to them this week ending my agreement under clause 8.1.1. I doubt they'll be organized enough to out it right at all, let alone within 7 days. Legally, I'm in the right. I signed the contract subject to certain conditions which CWH have not adhered to. This makes any contract we have sigend 100% invalid. I suggest anyone else who is not getting the service they were promised does the same. Simply write to them stating you wish to end your agreement and state your reasons and right to do so under clause 8.1.1. For further FREE legal advice go to your local CITIZENS ADVICE BUREAU.

Buttsurfer

Unfortunately what the sales rep "tells" you at point of sale and what you signed may be 2 different things but... you signed it.. Its wrong i agree too, but thats how they plan to get you. They will say you should have read it first, even the teeny weeny neeny bit that is practicaly invisible to the naked eye! I wish you luck tho.

Emma

HI,
thanks for the info. But...a verbal assurance such as that also constitutes part of the contract. I know, they may well try to limit the evidence to the written part, but as far as I am concerned the saleman's advice also forms part of the contract. But really, I don;t care what they may try on. I fight companies all the time on these issues (and all corporations try it on, believe me) and have yet to lose. I've taken on Fed EX, DHL, Banks..you name it. If you persist you will win. If you thik you have a case, stop paying your bills and see what they do. You can always get free legal advice if need be. The more people take them on the better.

Buttsurfer

yeah i know, but as you said false information ( which is my point) does not constitue as any agreement. as thats like me saying i'll pay you £25 for the handset, but send a cheque for only £5, counting on the very small print i habvent sent you yet. Its just simply not treating the customer with any respect whatsoever.

buttcream

you think its that simple.. you havent tried this then have you?

writing a letter to cpw is one thing weather they acknowledge it is quite something else!

emma

HI again,
I have just submitted my complaint to the BBC prgramme WATCHDOG. Please do the same, here is their link:
http://www.bbc.co.uk/watchdog/contact

Dunstone-only kidding

Oh no! Watchdog, run for the hills? Have you watched that retarded program recently? "hi, im a fud and signed my balls away, and now after thinking that im entitled to something that i just made up in my head (and didnt get) im really upset"

none

I work for CPW, I have never worked with so much shit bollocks, unprofessonail managers in my life. Charles dunstone sort your so called area managers and store managers out. The company is a shambles. If health and safty came to our store, the store would have to close. Call yourself a directer, shit rolls down hill in its running all over us sales consultants, fix up MATE

Buttsurfer

OK it goes like this, he doesnt care.. dont you get it? They still make money so why bother? There are hundreds of other assylum seekers that want your job if you leave! Thats how they see it. I suggest you leave and find yourself a job that respects you equally to the respect they expect from you.

Tittycam

True, ever wonder why there is such a HUGE turnover in their contact centre? By the way, the toilets there are sick and hazzardas! Some of the people that work there clearly dont know how to use toilets! Thats right the ladies!!!! they should call it Bitches not ladies damn!

Ex-fool

Has anyone ever worked in their contact centre in ACTON.. what a shambles! I have to say they are racist in there, not how you think tho.. they dont like white people, and especially they dont like people who actually speak proper english! They are also extremely homophobic as all wanna be gangster are. They are all into playground bullying tactics and all the men there think they are pimp daddys!

That lot are so stuck in the 80's/90's is so sad! Its tierd guys, get over yourselves!

idoits

TELL IT OT THE BOSS. NOT SOME CRAP WEBSITE.

cpw

theres only two people in head office that are worth talking to the other.s make you feel your talking to some one who may work in a brothel, (common and sluty)

Ex-fool

Or they make you feel like "they" are doing you a bloody big favour! All they can do is quote policy jargon without a single bit of understanding of it. No concept of customer service whatsoever! I dare anyone to ask what any of their employees take on cuatomer service is, and i bet you that what you'll get for an answer will be the 5 fundermental rules ( which if you have either worked for or been a customer of-know these dont apply). They are going to be neck high in SH*T soon.

cpw

dont ever work at cpw ever!!!!!!!!!!

Liz Holmes

i hate them too.... got my phone nicked whilst working abroad and they now wont worthy my claim! been paying for line rental, bolt ons AND insurance and now my insurance company wont pay out and they keep demanding payment from me EVEN though i dont have the damn phone and my insurance company wont validate my claim!!!

Tittycam

Yep, sounds about right. You'd think that perhaps as they call themselves a service to the customer, they could realise that if someone is not making calls because they have not got their phone, that the bills should stop. Why are they not honouring your claim? isnt that what the point of insuring the phone is for?

Liz Holmes

they are saying that i was out of the country too long for me to claim! the annoying thing is that when i reported my phone missing, i told them when i was returning to the uk and they said that i could claim then but when i eventually got back they said that i'd been away too long!! my parents were willing to sort it all out for me but they insisted that i had to do it and that i could not sort it out whilst i was in another country!

cpw

liz your contract will carry on if you use the phone or not, did you think they would say "oh you have lost dont worry we will end your contract" lol

Liz Holmes

no i didnt expect them to say that... i was just wanting them to honour my claim and not say one thing and then say another! i couldn't claim whilst being out of the country but now im home they are saying i was away for too long for me to claim!!

buttcream

ho ho ho your'e so fu**ing funny.

Anonymous

Yeah because she can get a replacement simcard. The contract is for the actual line, not the handset. Theline is still available.

Julie Stoddart

I had contacted Carphone Warehouse many, many times over the last few months regarding MY situation. I sent a letter terminating my contract in April 2005, giving 30 days notice. This letter was sent with my partner’s and though his contract was ended successfully, they claimed that my letter was not received. I had no idea that this contract had not been terminated, until I received a Final Demand, and a letter from a debt collection agency.

I hadnt used the phone, AT ALL, since May – which was when I thought they would have cancelled my account.

I spoke to numerous people at Carphone Warehouse last month, and each time, I was told a different story.

One of the first people I spoke to, even told me that he’d spoke to his manager, and they were going to completely eradicate my outstanding bill, because of the hassle I’ve been put through. The following day, when I rang back to speak to another operator, I got told that the previous employee had no authorisation to promise me that, and I would still have to pay this bill. At that time, the account stood at £65. As I didn’t expect to pay this amount, I didn’t have the funds at the time, and told the operator that I would call back in September to pay this amount. He then told me, that once I had paid this balance, he would be able to disconnect my phone at midnight the same day.

Since then, when I’ve come to pay, I got told the bill then stood at £125, and I wouldn’t be allowed to have my contract terminated over the phone. This is ridiculous. I have been told so many different stories, and charged ridiculous amounts of money, for usage that I blatantly haven’t used. They even told me on the phone, that they could see I hadnt used my phone, but this didnt phase them. I've had many, many problems with carphone carehouse over the last few years, and this was certainly the final straw. I hate this company. I recommend you go straight to the provider, for your phones and tarriff. CPW need removing from business.

Julie Stoddart

http://www.bloxster.net/snowdrop
For a more detailed rant.

timeforchange

Charles Dunstone and Jonathon Hook have the right idea. The company I joined 5 years ago was an amazing place. Great atmosphere, great money and massive plans for expansion. These plans have been realised and Carphone has increased dramatically in size since then. All this has happened in a market place where other retailers are suffering hugely, reporting losses and even going out of business. The small company atmosphere and laid back attitude no longer works with a company the size of carphone so it is changing. There is no point in scape goating individual managers, area managers or even chucky d, the mis-management is not deliberate and unfortunately happens across the company due to fast promotion and inexperience. This traditionally creates a company of 'yes' men. Noone confident and assertive enough to stand up and say 'no, that's a shit idea' so mistakes have been made. I still believe carphone offers the best service on the high street and the best value, and if you are in any one particular branch and you don't get that then take your business to another branch - you won't have to walk that far...
Noone has to put up with bad service anywhere, you can all vote with your feet but just reading through this forum shows that there are some people who have a pretty terrible idea of customer service and I can tell you that I do not tolerate anything like that in my branch. I don't pass the buck, sell 2nd hand phones, or talk people into anything they don't want or need and I ALWAYS explain the redmptions process, lifeline, repairs procedures and anything else I think is relevant. The p4u guy is right in as much as we can't go through every single part of the small print but it seems to me a lot of you guys were NOT given the basic information you needed. Don't put up with it but don't think that is what this company should be like!

Ex-fool

I have known of people who were the type to stand up say what they really think, or even suggest options for improvement. However this was NOT welcomed at CPW. They are looking for simple people they can manipulate working there. In my experience it is a horrible place to work with false ideals presented to you on arrival.

join the club

Even if you want to, you cant stand up in here! its def a horrible place to work in and in the head offices there is no consistency. and with redemptions of course there are problems, the bloody departments in portugal, how do u expect that to work!!!

c. dunstone

its designed not to.

Julie Stoddart

Yeah, I got told on the phone, that the disconnection center was in Portugal. What the hell? It's ridiculous. I had to write another letter, go into my nearest CPW store, and ask them to fax my letter to Customer Support. Stupid, stupid company.

ex-fool

Yes its in Portugal so that your disconnection letters can become even more mislaid!

the cdustone letter just incase there was anyone out there who actually thought you'd get a response from him. you wont. ou will get another advisor.

good luck and crap camp guys!

Anonymous

No, disconnections are based around the Midlands area. Churn is based in Portugal. They dont deal with correspondence.

join the club

any probs i think the best way to get them resolved is to go to the top coz everyone else only knows how to transfer you to other departments. try cdunstone@cpw.co.uk, its your best shot!!! good luck

tirednweepy

Sounds to me like Join the Club is working in the CPW PR department. My hope here is that without name calling or pointing fingers, that people who read this blog, especially CPW senior management, should realise that there is something seriously wrong with the CPW operation and its treatment of customers. Training an employee to be polite is not the same as training them to be efficient and to be able to problem-solve. I still have an unresolved problem with CPW based on the fact that I DID sign a contract, having been told by the sales advisor several points that were NOT in the fine print including the misleading statement that I had 14 days to cancel the contract if I was not happy. I presumed that was store policy, and not specific to the contract, so I didn't look for that in the contract's fine print. When I received my first bill, I was billed incorrectly and did try to cancel my contract on the 14th day. I wasn't allowed to. Instead I was referred to the cdunstone address whose subsequent reply was effectively it's my word against theirs and they've got the signed contract. So I have to pay. Only I did have another person with me, a witness who heard the same thing I did. Following the cdunstone letter, I was advised by the Trading Standards people to contact O2 directly to make sure that my dispute with CPW was made aware to them, so I phoned the customer support number on my phone bill. I was then told by a phone advisor that I WAS within my rights to cancel within 14 days as the store advisor said when I signed the contract, and that the tapes of my earlier phone call would be replayed to make sure. I then received a call back from a manager who apologised for the problems, had listened to my tapes and agreed I was within my rights. She asked if there was anyway I could be persuaded to stay and given the previous person's and her help, I said I would consider it. After one more phone call, I was promised the manager would come back to me to follow up my questions and I've not heard back in 2 weeks. This morning I was on the phone for almost an hour, bounced back and forth between customer support people who now say that I've had my answer from the cdunstone office, completely ignoring the fact that two people within the company since that letter have apologised for the company and confirmed I was within my rights to cancel. I was left in tears at that point. Is this really how a company wishes to treat their customers? I read all the above and share the frustration. I worry for the employees, especially the two who did help me along the way. I worry that they are under some hush order now and find themselves in hot water because they tried to help me. How can any senior management person at CPW be proud of what they are doing? It may not be illegal or even wrong to offer something to a consumer and say take it or leave it. But it's naughty of a company to pretend it does otherwise. I think that's what happens instore, purposely or not. Products and services are misrepresented. People are mislead to sign contracts based on good will. And CPW it appears takes full advantage of the "Signed on the Dotted Line" to bully its customers. It may be legal but it's not right. It's not right at all. There's also this feeling that CPW treats all its customers as potential fraudsters, rather than average individuals sorting out problems. I hope Join the Club is with CPW PR and that he/she takes these concerns back to senior management and actually tries to make some necessary changes. As it is, I am very sad indeed by the state of the operation.

someone who knows better

Err, have you ever seen replies that come back from this address? NO i dont think you have, as if you had, you wouldnt give this as ADVICE! There will be no LUCK i'm affraid.

join the club

For the record, I'm a recent former employee of CPW and i def would not say anything positive about this organisation. They lack consistency, training, are unable to meet deadlines and no-one knows what they are doing. Not to metnion that there is no communication between departments, hence being transferred to and fre each time you call in. The reason I said that before is because as in any situation, if the brainless people on the phones cant help you, its better to go straight to the top. And for the record, I have a phone directly with Orange, who have caused me no problems whatsoever :-)
Most staff have also lost interest because they are all underpaid and no guidence internally.

ex-fool

Yeah i agree having worked there before too, they do not provide the agents with the relevant info necessary. I managed to move from one area to customer care by passing a small test. Who could write the best appology letter! thats right! I have never received training, although was promised..months went by nothing and every time i asked i was seen as trouble.

Their ploy is to make it so hard for the customer that they give up. its sickening!

People are quite over worked and under paid and under appreciated for sure, unless you are in the gang so to speak. They happen to be the stupidest of the lot so no thanks.

The managers are auful! they have no sympathy for their staff, they are there to merely enforce that X amount of queries get asnwered. Notice i didnt say resolved! As long as they are cleared it makes their team "look" good.

When i worked there i really tried to help the customer as i felt i would hate to be treated this way. This earned me no points at all! I was causing the company to lose money. Thats how they saw it!

anyway... My advice is DONT give up, get advice from trading standards and persist with your point. You are actually in the right.

I too am with Orange and they are SUPER! never a problem ever! even when making a claim for insurance! The way i see it, you honour you end by paying, they should honour their end by giving you what was promised or back off.

tirednweepy

Thanks to both of you for your feedback. It's really useful and I appreciate it.

join the club

ahahaha, Thats so true, no appreciation, no rewards for doing good work and absolutely no carreers guidance, hence leaving!
I know what you mean about wanting to help a customer, half the time when you want to get credit raised, authorise an exchange etc, the TM simply says, its not in the best of the companies interests, or this line 'its going against company policy.' Once again, stick directly with the networks when purchasing a phone. service providers cause more problems that actually solving anything!

timeforchange

can i just say, i am a manager, and i do listen to my team!! but the managers are in the same boat. we don't get the level of support or training that we need and in some ways it is worse. i feel under pressure from both directions...and in all of this beleive it or not i work hard to make sure i am doing the right thing by my team and my customers. it is a hard job at the moment.

join the club

and the funny thing is, im not suprised to hear that at all! At the end of the day the place is falling apart. The Company cant cope with the mass expansion and the employees are sufferring.

ex-fool

Yes, policy jargon... if you can be a parrot and chirp policy all day weather you catually understand it or not you may get somewhere at CPW.

I am sure there are decent hardworking people there too, but unfortunately they are being wasted in that company.

employee x

well 'timeforchange' if you are under pressure why dont you talk to someone about it. us sales consultants get no support. did you know I got 100% in solve and what praise did I get. NONE. not even from my area manager. what is the point in me being a good sales consultant when i dont even get noticed. my manager is a disgrace he argues with customers to try and prove a point, he doesnt try to calm the situatin down he just makes it escolate. Charles dunston was in the independent newspaper the other day for being a entrepener under the age of 40 i just wish he would treat his staff better, I know he has to pay alot of expensise out but we get paid just about the minimum wage and we have to put up with so much crap not from just customers but from are managers aswell (unless you get on with yours) my manager has made it clear to me that he doesnt want me in the store as he wants an all boy team, now does that sound fair, never mind the sexest comments that he makes. am i supposed to go to work felling unhappy and then finish felling depressed, somehow I dont think thats right do you?

tirednweepy

I just cannot believe that this company survives the tales above. I had an email back today from the most helpful person I have encounted in my CPW journey (the person I think should run the company if they wanted real customer loyalty and profits that actually mean something) and noticed the very disturbing corporate caveat at the end of his email:

"Any opinions expressed in this E-Mail are those of the author and do not necessarily constitute the views of the Company. Nothing in this E-Mail shall bind the Company in any contract or obligation."

Isn't that amazing? Why does CPW bother to hire any employee then? Don't employees speak for the company? Isn't that the risk you take when you hire someone to act on your behalf? Since when can a corporation abdicate responsibility for its employees?

I scratch my head and continue to be amazed at what is allowed to transpire here.

Peter Bengtsson

That's a very good point tirednweepy. I guess there's a big difference between "views" and just plain advice and tips.

If martians came down to earth and a humanoid showed them one of these email signatures they'd think we're such pathetic wimps.

timeforchange

Employee x I think that is a disgrace. It wouldn't happen in my branch or even in my area. The pressure we are all under is a result of a skill reduction at every level. We are playing catch up but it is no excuse for out and out not doing your job. If you are not being 'managed' go above your manager or asm's head. You wouldn't be the first person to email Hooky or Charles directly. It is time for change but everyone has to want it and work towards it. I hate to sound cheesy but everyone who is on this site who works for cpw can start to make it a better place by taking ownership of problems, giving great customer service, feeding back on poor management and embracing and encouraging training - whether you are in the support centre or retail.
There is a form on melon if you want to feed things back anonymously.

ex-fool

I am sorry but your advice is crap. Have you timeforechange, tried this? well i have! It doesnt work either. I had gone above the manager's head 3 times made formal complaints regarding similar issues and other types of discrimination within the call center i worked in. All i can say is once you go over the manager's head you aer labeled trouble and will be ganged up on. I was a fighter and realised there is only one way to win this.... that was to find another job and leave!

Unfortunately for the victim or emplyee however you see it, I discovered that there are no procedures in CPW to deal with these types of issues. In other words you are screwed.

This company will replace you quickly with some assylum seeker who will work for nothing.. Noone gets any training and half the people who work there dont even speak clear english! Now how do you think that works on a telephone??? not logical really is it?

This company needs to be taken DOWN.

join the club

All you former CPW employees, doesnt life seem much brighter on the outside? place causes more problems both internally and externally rather than solving them! Esp the contact centre!!! Ask any employee who is still in there! they will tell u exactly the same thing!

someone who knows better

well yes of course.

took me a year to leave!!!! and i am still bitter about how i was treated and the fact that i had to take abuse from managers and NOT further my career for all the efforts i put in. What a wast of nearly 2 years!

Anonymous

I'm an employee of CPW, you may of read my notes about getting the sack for apparently loosing £2000....well my fellow arguers...the point is...Chucky has done well, it isn't him that needs to change, it the Sales manager, Divisional Manager, Area Manager and the store manager that needs some serious head banging...i've never workined in such a disorganised company..THE VM is never right, Head office just pass the buck when you need help, Logistics don;t send out orders and make sales consultants look stupid....I'm an Assistant Manager, i do a good job and i try to get the best out of my sales consultant's...but if i knew what a crap company CPW was, i would never had joined them.....Besides, i'm waiting on IKEA to offer me a 2nd interview...get treated better there!!!

cpw

employee x i know who you are!!!!
how are you darling????

text me lol

ex-fool

hey anon - I know what you are saying but chucky is the man on top, he has the power to change this scenario. C'mon now, do you think he is not aware?

I feel it is his responsibility to check this shit all the way down the line. And if he cant he should have a person with a brian employed to do this, or him and his company will sink.

Think about it, if this were your company, and you could see the mass turnover in employees you'd wonder why fist of all, plus his office is in ACTON call centre, all you got to do is take a five minute walk around that place to see there is MASS room for improvement and way too many people doing the wrong things at their desks!

After all is that not a part of his job..?

spooky

Yes and naturally any CPW employee would read this site and think its a fucking chat room. twat.

General

Me being a sensible human being, i do not go by what ppl tell me. With every promotion a person can tell you the good stuff but as we all know there is bad to follow. i say if something seems too good to be true,it usualy is.
Companies dont just give out these things called contracts because they want ppl to throw them away, they expect you to read them as no body can sit down with someone for half an hour to read out everything in the terms and conditions and contracts. Most ppl dont even have enough time to sit and wait.
Who ever signs something and doesnt read what they sign are really silly as for all u know your signing a contract with the Devil.
No boby can blame anybody else apart from themselves if they dont read something that is given to them and told to read.

ex-fool

You are correct in that people should read what they are signing. However, many customers are bullied into signing before they read and those people were mislead as to what is in the contract.

Secondly, why is the most important part of the T&C's in the tiniest writing? do you know? well i bloody do mate, its so most people cant read it. I have 20 20 vision and its not easy to see!

why also do the sales reps on the phones and in the shops lie about the offers to customers? answer - because they are aware that most customers will not read the contract. Though i agree that the contract should be read, I also strongly feel that the contents should not be missinterpreted by the sales staff and not be " altered" when advising the customer on the deal, so that the comission is added to their monthly pay, because thats what this is about from the sale's rep point of view.
From the company's it is to sell and not honour.

People ask the sales staff because they trust them, and dont have the time to read all this crap.

when i shop in Orange or Vodafone directly ( and i mean no middle man such as link or cpw or phones4U) i get staight talkers.

So yes, signing a contract with CPW is exactly like signing a contract with the devil...

ex-fool

One more thing, telesales...? how do you get the customer to read the contract in this scenareo when in fact there is none.

Its the sellers word against the customers. CPW are supposed to record these conversations, but a customer will never be able to obtain this information, so they are soley dependant on the sellers information.

Ike Ogbonna

I have started a job in CPW recently, not because I wanted to work there but because it was the only job on offer.

There is too much red tape when it comes to sorting things out. In the lifeline dept you always have to go to a senior advisor to get authorization for silly requests.

Also you get stores ringing up with queries that they should be able to handle but end up wasting 20 mins on the phone.

Alot of the time CPW does take to long and there are layers of bearucracy, but a lot of the time the customers are stupid, they don't know wether a Standing Order has been going out of thier account for 3 years!

They pay you a bonus of £3000 a year and a basic of £14,000, but that money is to little for the amount of info you have to know and impart to the customer.

You should get around 17k which would include your bonus. A lot of people slog thier guts out for the bonus but I don't bother, I will do my work and come in on time etc but I won't focus on making more money for a bonus they should be paying anyway.

Another point is the balance of life and work you have to work a full weekend which I feel is unfair, there are plenty of staff to spread around so people can enjoy life.

The system at the moment is you have a weekend of then work the next one etc, but it would be better to work one weekend have the next two weekends off then work the next weekend, this would be a fairer balance.

It could easily be done with more organisation. The top ten most imortant issues with customers should be highlighted in the store so customers understand more.

Thank god i have left

wow sounds like things are getting worse and worse there... life work balance is totally unfair i agree, but as long as the workers, ie; you realise they dont care about the quality of your life, you can then go for something else, like another job. CPW will bully you till you either break or leave. take my word for it.

I used to get 100% on my productivity etc, but used to barely get a bonus, you want to know why? well its because my manager would rather give it to the guy she fancied. At one point i was the one topping the team with productivity and i never knew it because the delightful Manager, who i would be more then happy to let you know who that is, simply didnt want me to benefit at all she really despised me because i was different. There is no point you putting any extra effprt in your work there as you will never benefit form it, only the company will, in effect you are working harder for free!

Yes many customers are stupid, but not all of them, just like all people, some are stupid, but they are still paying customers. In my opinion many of the staff at cpw contact centres are so stressed out and dumped on, that they enevitably become rude to their customers.

This has been one of the worst work experiences i have ever been through and am so glad its over!

Ed

Well here is my story. I went into the carphone warehouse store three times with a problem on 3G. They gave me three options, one to get my phone fixed through them and have a temporary phone, second that I could cancel my contract, thirdly send it off to three. As I had a telephone interview in three days time I did not send it off but requested a handset. They didn’t have on in the North East. So I kept the phone and decided to by a new PAYG phone and then get mine repaired by Carphone Warehouse. After buying the new phone I went in and found out CPW now did not fix the phone as there was a problem with the actual phone not just software! After paying 70 quid on a new 3G phone I was getting a upset by their stupidity. However he promised me they could still cancel the contract. So I went off and even though I had new three network phone it still did not work (poor reception). So on Monday I took it in and asked to cancel my contract. After 30 minutes of her checking she came back and said although I had the lifeline insurance, the contract cancellation part came in two weeks after I had taken out the insurance and the old members were not updated. To add insult to it, the new insurance is cheaper.

To be honest I am pissed off with CPW and the lifetime insurance people. I am raising this higher through the company and I have asked my companies legal team to look at it. Exactly the same product names, but I can not use all the features of the product.

Either way I am very unhappy. My advise stay well clear of the lifeline policy and CPW. They both only care about profits, not the customer.

Pony Girl

Hi there, i suspect that your poor reception is due to 3g being new and not being as widely set up as GSM... If you go your settings and the network settings, change it from dual mode to gsm. What this does is ensure that when you 3G is out of range you are switched to your service providers GSM service, when ever needed.

I found this out in 2 minutes when calling orange regarding poor reception on my new 3G handset.

CPW are CRAP... Please dont get their insurance, any of theyr crap phones, and even worse then that is their totally crap customer service run by chimps who have never even seen what your handset even looks like. They are taught how to write apology letters... yep thats it.

Anonymous

The contract in telesales is different to one in retail sales. Distance selling regualtions makes sure of that. Therefore by law there is an extra amount of time for the customer to accept the goods.

steve

Hi, Can anyone help me? CPW have a debt collection agency on to me and are threatening to take me to court. I signed a contract with them in August 2004. I asked for the direct debit to be taken out on 28th of month (when I'm paid), but an attempt was made way before, causing me to go overdrawn. I incurred charges and a vicious circle started that ended with them disconnecting me after 3 months and sending me a letter from debt agents. I PAID this and was told I would be reconnected, but despite chasing several times, I never was. After the last time of chasing they set up a different account number for me and because I didn't pay (as still no connection)I started getting invoices for both accounts! I spoke to customers services, who were no help (they didn't care!)and so I ignored all requests to pay, as by this time, when I got round to checking my bank statements, found I'd paid out over £200 in charges as CPW had tried may times to take the payment before 28th of month. I feel this time they are serious about taking me to court and am worried about it, but feel why should I pay when I've had no service. Anybody know what I should do or had a similar experience? I did go to Citizens Advice, but they told me to pay and then try to get compensation for an unfair contract, but how likely is that?

anti-CPW-in every way

Trading standards.

Their practices are total evil. I wouldnt pay them anything.

You had no service, so what are you due to pay for?

a manager

so you went to a Citizens Advice Bureau and you ignored the advice!

well aren't you the clever one eh?

I work for the cab and I am sick of silly shits like you with silly little problems - we have people with real problems you know - fuck off

geek

yep and thats why folks you want to shop at cpw,

Manager

what sort of reply is that?

CAB = Citizens Advice Bureau you twat fuck off

darren

hi,

wonder if you guys can offer any advice, i had a motorola v80 kept going wrong, cpw offered a replacement but it wasnt i stock, so they took my address and said i would receive it within a couple of days - that was 3 months ago, since then i have emailed the cpw and charles dunstone supposedly the cheif executive, to no prevail, i havent received an actual reply just acknologment of my orginal message, what next?

please help guys
darren

cpw fool

darren mate the trouble is now thats is now gone on for way over 28 days, so if it still under warrenty we could send it off for repair, but while you their ask for a replacment hab(handset and battery)or maybe ask for what we call a second phone which is a brand new phone not like a hab which is a 14 day return, trouble is the motv80 is kinda old now so stock might be an issue, whats you local store?????

i might be a cpw fool but dame helpull!!

anti-CPW-in every way

You are an idiot in every sense of the word..@ cpw fool.. Have you read your message?

Well everyone, he/she thinks they are helpful..??!!! with that piece of crap sentence that doesnt make sense.

1. its not the customer's fault that CPW have not responded, so the 28 day thing is N/A. CPW's delay, what are you going to do about it?

2. There are never phones in stock regarding your faulty goods, why? so that the spends spends spends.

3. Darren, dont bother writing more to CPW in the hope of resolving this issue, you will get an apology letter and thats about it really. Go to trading standards, but saying that advise cdunstone (Cdumfuck) that you are writing to trading stadards and they may make you another fALSE PROMISE.

One more thing poor old cpw fool, you are a fool, you are NOT helpful, and you sound very suited to CPW. I am sure you will become a manager in no time.

Good luck.

pooey

Darren's a retard folks,

Cupid Stunt

A new slogan for CPW

"just bend over while we stuff you good and propper!"

Well if they were honest anyway!

grass

Darren, plz dont ask for a HAB unit mate. They are usually ex liquid damaged or insurance claim handsets that have had new covers clipped onto them. They have a special process at the repairs centre in Wednesbury where 'liquid damaged' handsets are cleaned up and prepared for use as HAB units or sold to unsuspecting customers as clearence handsets on the CPW website. Please call 01922 434000 to book an appointment to see the process with your own eyes. The company should change its motto from "For a better mobile life..." to caveat emptor (Buyer beware).

I have been swindled myself in this way, when my HAB unit went faulty after less than a month i sent it to Wednesbury to be fixed and it was deemed Beyond Economical Repair due to liquid damage!! I will never buy from these cowboys again.

darren

cpw-fool good info will bear that in mind, anti-cpw-in-every-way LMAO! i can vouch for pretty much all of that! but i have found that the store managers can be really helpful (which i understand seems impossible for anyone asscioated with cpw) its just a shame the monkeys, muppets and gimps at the head office cant do the same, if those guys had more than two brain cells they would bump in to each other lol

and what about cdumfuck? emailed his office months ago, keep gettin=g random apologies from guys who have no idea what they are apologising for, makes me laugh that after all of us have experianced all this, they still have a hm the queen as a customer!!!!!

as for pooey, i have no idea who you are mate, but if you knew what is was we are all moaning about then comments like that would soon be absent from this page.

i dont think cupid stunt could me be moree right, is there any decent and honest phone stores out there any more or are all electrical goods retailers jerks?

Agentfunky

Never come across such a bunch of incompetent fucking wankstains in my entire life. If I ran my company like that I’d be bankrupt within weeks.

I'd been with Vodafone direct for 5 years and NEVER EVER had a problem. Clear efficient billing and cheap for my needs. Changed to CPW vodafone after speaking to one of their brainless fuckwits behind the counter who convinced me that it would be better to be billed through CPW. Hadn't received a bill for 5 months, had my line blocked seven times and allegedly ran up a £500 bill. (Average with Vodafone direct was £30 per month).

The contract was sent back for recalculation by one of the two helpful call centre staff out of a cast of thousands I have encountered in my lengthy and frustrating dealings with CPW.

Guess what? They had cocked it all up, put me on the wrong tariff, didn't give me a copy of my contract in the first place despite several requests, and said I have to claim back money owing through their redemption department. I've sent it off recorded delivery.

I WILL NEVER USE CPW AGAIN. EVER.

The last time I was in a store the salesperson there was genuinely interested in my plight and was taking the time to offer the kind of customer service you expect. Suddenly, looming from behind the poor lass was what can only be described as an overweight boy-band reject, with a serious case of bed hair, who proceeded to chastise my helpful assistant for taking so long in trying to sort out the fuck-up he was responsible for in the first place. The poor girl looked like she was about to burst into tears. It looked like he’d been on her case all day and there was a serious case of workplace bullying and intimidation going on.

From this page alone it sounds like all the nepotistic, arse-kissing, back-stabbing, gob-shites on the planet work for the same godforsaken organisation. Should we be surprised that the CEO is a prat when you look at the type of people he surrounds himself with.

God help the decent staff…… all three of 'em.

PS, Still haven't had a copy of my contract through despite numerous requests. They can’t find it.

“NEVER BEFORE IN THE FIELD OF HUMAN COMMUNICATION AS SO MUCH BEEN FUCKED UP BY SO FEW FOR SO MANY.”

Peter Bengtsson

Good comment Agentfunky. I wish you the very best in getting away from these guys.

aa/xxx

Oh no there is that word redemptions again! you must insist that the service you had "agreed" was not honoured and therefore you wish the contract that was so badly organised be cancelled imediately.

Redemptions is a con.. you may get you money, but in months and months... they claim to never receive your claim even if you sent it recorded delivery, they do this to "stall"

remember, you paid them. Your money is good for it, you are not getting your end of the deal. I really think that they should allow cancellation and not make you stay with them for the whole year, as if you do, the problems will just get worse, trust me, i used to work there! I know how much lack of care there is in customer care, ita all about sales in this shithole, nothing more!

As for the bullying, i totally get that, thats why i left, aside from the totally illogical "procedures" and policies they have to screw theyr employees as much as their customers!

good luck, and leave asap!

anonymous

Hi there mate im a cpw employee was reading you e-mail so i thought id offer you some advice you contract is not missing you can easily get a copy of your contract from cpw, some of the workers in cpw dont have a clue what they are doing in the company and personally to me they seem like a bunch of wankers all they want to do is work for themselves they dont have a clue what will happen if they do fuck up, next time you go into that carphone warehouse store ask them to go into your transaction history and there they can print your contract off, as to part of your redemption situations it can take up to 2 months for the cheque to be sent out to you, if it still hasnt come through the staff will have to raise a customer care voucher for you hope this has been helpful

Been there. Right , What Now?

@agent funky, Fact is they do make money , and loads of it . But fair point about the rest.

Joshi You're such a pussy-o!

reprint

Go into any branch of CPW with a copy of a recent bank statement or a driving licence (to prove who you are) and ask any member of staff to just reprint your contract off their computer in store. It takes like, umm, 30 seconds. No need to wait for someone to mail you anything. You can get a reprint in any store.

cpw customer

you know you really need to give them a break, phones4you and the link are the ones that need to re-train or even shut shop as they are the ones with no customer service or any clue on what their talking about!!!!

spooky

SHut up you stupid twat. You are so typically sheep like.. Just because some other companies are crap too, you think that justifies CPW's shyte? what a tosser! Its still wrong and very very bad taste... Vada direct or Orance or even O2 direct do not treat their customers like this.

you deserve to be a cpw customer.

cpw customer

oh your so sad, you really are!!!!!

spooky

Justify your comment... or can you only call me stupid?

doncha

To all you CPW-ers... you all take it up the GRITTER! weather you know it or not.

ding

pse make many more websites like this so that pple know they'll be fucked before they join CPW

itstimeforchange@hotmail.co.uk

All you staff out there might like to know that disciplinaries are coming back via the back door.
We have already started a new campaign with Mobile magazine and our intentions over the next few months are to bring down the nepotism, discrimination and damn right lax managemet styles of ASMs DRMS and above.
Is it not time Ed Bembridge was fired?
Fell free to contact us by the way.
kind regards

Anonymous

All companies need to have disciplinaries. If an employee isnt doing their job then what is the other alternative?

fedupcpwemployee

to itstimeforachange
are you aware of the enormous issue with carphone and 3 tfgs and the fact that there are many hundreds of customers and a few staff who have returned there phnoes under lifeline insurance only to find accounts still active and customers being told to continue paying bills for phones they dont have. the latest from simon moore is that these have been disconnected and all money pated by customers will be refunded by end of jan..... another lie ???? this has been going on since september and remember we were still selling lifeline acp till december!! cpw breaks the law again!! latest is that fsa are now fully investigating cpw. i suggest anyone with this problem staff or customers take cpw to court its the only way...

plopy

when i worked there i actually pointed out that this will become a problem, but you guessed it, the managers were not interested. Not only that I made a suggestion as to how to minimalise this, and you know what, i wasnt black enough to be taken seriously, oh and i didnt say init after every sentence so once again, was pushed aside. what a bunch of f**king looser assholes! the problem is, if you emply stupid people, and then make them managers when they couldnt even manage a day at the beach, you get chaos... school playgrownd, bollox.

you'd have to kill me first to get me to be a cpw employee or customer!

itstimeforchange@hotmail.co.uk

Yes we are well aware of this problem. 3 pulled out on their agreement to use the ACP return.
TO be honest, noone had a clue what to do and trying to get something like that sorted was like getting blood out of a stone.
Apparently 3 and CPW are in negotiations and ACP should return soon.
For now, lifeline say the customer needs to receive a final bill from 3, fax it to lifeline, then the payment is raised and sent out.
To be honest we hope the FSA fine them a considerable amount for this one.
In the meantime, to change the topic, we just wish when someone had a problem they would fill in a grievance.
The more this happens, the more the company will shit themselves.

itstimeforchange@hotmail.co.uk

Plopy, we dont think you fully understand what we stand for.
We most certainly do NOT stick up for Carphone Warehouse.
Yes we work for them, however for the last 6 months we have been trying to form collective Union representation for the employees.
Union representation that would stop all of that discrimination you talk of.
This is why we clearly request that staff fill in a grievance when they have a problem.
The real problem is that so many people in CPW dont have any balls.
Keep your head down, shut up and agree with the bosses and you'll go far.....voice concern and your f**ked.
Please dont think for one minute we have ANY intention of letting things carry on the way they are.
In asnwer to your comments "why didnt have anyone have a clue", we meant, none of the sales reps had a clue how to sort it out because H.O had their heads so far up their backsides they persistently denied there was a problem?
"WHAT DO YOU MEAN BACKDOOR?"
We mean......the company removed disciplinaries a while back but are now bringing them back by the backdoor...i.e NOT announcing them in an ASLLSALES email, but just telling individual people if and when one happens.
THIS is not acceptable.
Hope this now makes sense to you.

plopy

Hmm interesting... thanks for clearing that up. I just cannot understand how a company who claims to be somewhere near the top has NO disciplinaries? how is that legal? and you are so right most cpw emplotyees are so terrified to speak up! its shameful! And again you are right i was one of the very few who dod speak up and boy was i ever screwed! I know how bad thoes customers felt as i was also treated like a pile of shit.

there are many things about how cpw is run that reaks of non legal conduct. If i knew better then, i would have taken the whole lot down with me.

anti

I tell you what, there is a real matter of legality here. My experience and reading the text on this page shows that there seems to be serious abuse of power in the workplace of CPW.

Firtsly if you are racist in the street, you are breaking the law, so why is it that in CPW this law changes?

Secondly, each employees rights should be equal, but they are not, some people get bullied by their managers or higher and are unable to take the legal reaquired holiday as performance levels may be down somewhere else in the team or problems such as redemptions or the lifeline issue comes up causing more queries to come in to thier contact centre and they over work their staff! bullying them into submision, with pathetic offers of a £2 lunch for free! on a saturday you get 1 10 minute break and 30 minutes for lunch! most people there work weekends verey two weeks! they do not get 2 solid days in a row (liek a weekend) to relax in leu!

what does time for change offer for this type of abuse in the workplace?

Luke

I was told by CPW that I had free insurance for the first month of a new telephone contract and after that would be charged monthly unless I cancelled. I called up 3 days before the month was up to cancel only to be told that my acount had already been charged. After 40 minutes on the phone I was told that I MIGHT be refunded and it would be confimed by post. No-one would a) tell me why I had been debited 3 days early b) assure me that I would be refunded. There was also another hidden charge taken at the start of the month which is probably accounted for in some small print somewhere. This is piss poor practice and I will get my phone insured elsewhere. Now I am very wary of this company and fully understand the reason for your blog.

Anon

Cpw never offer free insurance, sounds like you had a bad salesman who told you it was free knowing that the payment is not due for 14-21 days.
Please be assured that this is not the way all sales people sell at cpw, it is very underhand - not the norm tho!

anti

Course you do i dont blame you.

However, I wonder what can be done about this company carrying on these practices? It is not legal i am sure.

If anyone feels they can contribute to this issue of legality please do, thanks.. oh, that is unless you are a customer care adviosor as you so wouldnt know.

platterpuss

Luke, noone bothered to advise you on what was owed to you because , erm,they so dont give a sh*t. you have paid them now, thats that, you wont hear from them again, unless you are due to pay them more. If you have a problem with their services they will see that as YOUR problem. I would definately get your phone insured directly with O2 or orange or voda but directly, dont go to the link who will insure your phone for like 5 years (note noone keeops their phone this long!) and there will be nothing you can do when you get a new phone and want to insure that instead. If you are with Orange go direct they provide a great service.

Cupid Stunt

To find out your rights go to
www.acas.org.uk
you will find procedures for disciplinaries and greviances.
For help on bullying at work
www.bullyonline.org
I would also advise anyone to join a union. Union reps can accompany employees to disciplinaries and greviances. They know all about rights etc and also if the worse comes to the worse and you need help at a tribunal you have access to union solicitors free of charge.

Dont let these assholes bully you because they are jealous of your skills and feel threatened themselves by your very existance. Personally though, managers at CPW are fucking stupid! so that means that he people who emply them are also stupid as i know for a FACT that managers in the call centre are trained to bully. I want someone or something to address the legality of the lack of human rights in this work place.

If you read that www.bullyonline.org website and you work at CPW you may be shocked to realise that you too are a victim of such behaviour!

cab manager

And if you have not worked there for a year you will have no rights fucking read employment law you twat

candle holder

Amazing, when one gets closed down, I see so many losers moaning about who pays your bills....

itstimeforchange@hotmail.co.uk

check this out

http://www.cpwforum.zoomshare.com/

Flappy

Just have. its a good starting point thats for sure, interesting forst post u got there too! that must be an inside joke!

mini flame

@ candle holder - erm what? dont get your point, but i am sure you must have one...?

CPW Employee

Hello there chaps! I'm a current CPW employee that was just browsing the net when i saw this. It seems an awful shme that you feel you have been conned by my company, tell you what, drop me an e-mail at cack4brains@gmail.com and ill try to get back to you with some half decent / helpful advice.

Cheers!
CPW Employee

UltraViolence

Hello Cack4brains, your company? oh you'd like that right?

Why not provide your cpw address? or is the advice you're gonna give the sort of advice we really need and the sort of advice you'd be sacked for?

Anonymous

My company = the company I work for. happy?

my cpw address is: flatona@cpw.co.uk if you want it but, the reason I didnt include it is that it bounces most e-mails back and only excepts plain text not html so i didnt want anyone to send it to that because i didnt want ppl sending e-mails that i wasnt getting and then getting stroppy because i wasnt replying. I will not provide you with any information that might get me sacked.. i will just provide sound advice and help that OBVIOUSLY you guys didnt receive.

Been there. Right , What Now?

@anon Anonymous and deluded, better be worth it sir , hope your efforts aer being rewarded or hats off to a clever way to get noticed, ambitious or brown noser, or both maybe, i wonder.

or a good prank

Get a Life

People should stop wasting their time and effort by writing extremely long emails and clearly having their lives decreased due to un-warranted stress. Why not seek free legal advice from you local citizens advice bureau or even speak to a lawyer. alternatively find out all the facts before purchasing their products. after all every company has its policys to prevent loss and fraud. lets act our age and not our shoe size. goodbye angry losers. have a joint that will ease the pain.

candle holder

Most fo the company is shagging everyone. Wonder if their wifes know...
Maybe thats why people are allowed to get away with murder..

Yes YOU know who I'm talking about

smokesfunklikeyou

haha true, perhaps someone" should drop the bomb? ffaaak i'd do it if i worked there!

Jesus sings for you

Yeah, it would only take one word, and the southern twat wouldnt be happy about Mrs finding out about little sis!

ITFC

The bullying Divisionals should take a reality check. Please look at who your speaking to.

smokesfunklikeyou

its much more fun checking the people we are talking about. Go on..do it... do it...

do it.. do it...

lil prik

yeah! cause trouble in the city of sin. make them suffer and their lives miserable, the imming cowboys!

lil prik

oops sorry that was rrrrimming cowboys, felching ass hoarders!

ITFC

lil prik

What the fuk you on about

lil prik

Making life hard for the assholes making life hard for us.

sounds fair to me.

itstimeforchange@hotmail.co.uk

Just like to point out ITFC is in no way related to itstimeforchange.
Regards

Been there. Right , What Now?

Great thanks for , clearing that mystery up , right shall we move on to Lucan !!&*£$

Wheelie Bin

I havent seen an email update from itstimeforchange recently. Have you stopped doing that, or have you been blocked?

itstimeforchange@hotmail.co.uk

Been blocked!
Weve tried all sorts of group emails none are coming through.
We can still send to branches and individuals but we dont have a list of all stores.

Wheelie Bin

Can you let me have some details of the ones who are contacting you, so I can contact them. It looks like we have a lot in common.

mina

we were members of 02 and purchased the contract from the kingsbury branch from the day got the phone we have had hassles with 02 and all lies from them. since then i went to cnacell my line with 02 on friday 17th february 2006 and i was informed that if i cancell then i would have to pay the next four months because my contract did not expire till then, so i said could i plse have the figure a gentlemen call dipesh who claims to be the floor manager said the figure ould be £127.38 and i said that i would get back to him. 2 hrs later i went back to 02 and they informed me that the bill had gone upto £155.38 and i tried to speak to manager and was put on hold for around 10-15 minutes eventually when the manager got on the line all he could do was apologise and then told he would investigate the matter and get back to me and til date still has not got back to me(name Mr Sunil Singh from warrington.) anyways i have cancelled the line know but still would like to get some feed back on what you are going to do with the crap service you give your customer's and i am also looking for some kind on compensation from yourselves.

itstimeforchange@hotmail.co.uk

Wheelie bin, tell us more.
What do we have in common? Email us.

Wheelie Bin

Dont want to email, worried it could be traced

CUNT POLICE

why worry, whats the problem? Oh your boss thats right, what a cunt.

CUNT POLICE

btw not you, wasnt calling u a cunt, not you but "them"

Put this at the top of your blog

Check out this piece in the Observer:

http://observer.guardian.co.uk/cash/story/0,,1717816,00.html

Don't you just think this is the CULTURE of the company and not just any one person's experience.

I think it's time to put Carphone Warehouse out of business...

PASS ME A BAG

i AGREE THEY SUCK ASS IN A MAJOR WAY. IF THEY EARNED A POUND FOR EVERYONE THEY EVER PISSED OFF, THEY WOULD BE ABLE TO END FAMINE ALL OVER THE WORLD.

Mad Max

hey everyone in blanch.Isn't this website something???

itstimeforchange@hotmail.co.uk

take it to ours!

www.cpwforum.zoomshare.com

get over it

I cant believe you want to put CPW out of business! You arse.
Grow up, get a life and sort yourself out.

Yeah!! And What?!!

Yo Muppets ...... it seems many have diversified the original intent of this forum to simply vent pent up hate!!

let me break it down

IF IT WASNT CPW THEN IT'D BE SOME OTHER BITCH COMPANY

ALL THE STAFF THAT STAFF HATE - YOU'RE GONNA GET WANKERS IN EVERY COMPANY , INDUSTRY, SOCIETY, DEAL WITH IT , GET STRONGER

The company was built on sound foundations but now needsa major shake up.

HOWEVER The rats should be named and shamed , the ass-licking , backstabbing , spineless incestuous fuckers should be publicly chastised.

Coming soon whos fucking who in direct and the support centre.....

itfc Have the right idea too good luck.

Bullying, poor cust delight , racism (whichever type) backstabbing exist in all walks off life.

CUSTOMERS ---- Note , the full name email address, phone num of every person you ever talk to be it in store or over the phone, get written/ email confirmation where possible , ensure agents have updated your notes , and even record calls where possibles.

more rants and advice to follow ....

Sensi

Go on son,

Lets talk about steve baby
lets talk bout the twat
would stab a man in the back
just so he could keep up with mrs Cally

Pass me bag

re; yeah and what..? muppets? yo? ...fuck off!
You are typical of the stupid employee who has been brainwashed...

"IF IT WASNT CPW THEN IT'D BE SOME OTHER BITCH COMPANY" That statement truly sucks. So you think that makes everything hunky dory do ya? I am sorry but this wouldnt stand up in any court. Do you mug people and say, look, if i didnt mug this old lady and stab her, some other c*nt would have? No no no no NO. You are wrong.

yes there are wankers in every company, unfortunately, in YOUR company there is not much else. By the way, we are dealing with it. This is the start of the major shake up you describe.

Re the bullying etc being a part of everyday and all thru life, again you are correct, but your attitude to sweep it all under the carpet doesnt address a thing. You'd rather talk about who is shagging who, says more then enough about you mate. Bullying and assholes do exist everywhere, but dealing with them is the only way to ensure that they do not multiply into bigger numbers and cause the sort of distruction that is current in CPW.

You information to customers, is basic.

I recon you are bored at work.

However i also encorage you rant about who is f*cking who as exposure of some people in this way may be effective!

hah

re get over it, - well well, you must be one of the sad twats described here, are you a manager? u sound just like one. go on, what your name...

Pass me bag

re; yeah and what..? muppets? yo? ...fuck off!
You are typical of the stupid employee who has been brainwashed...

"IF IT WASNT CPW THEN IT'D BE SOME OTHER BITCH COMPANY" That statement truly sucks. So you think that makes everything hunky dory do ya? I am sorry but this wouldnt stand up in any court. Do you mug people and say, look, if i didnt mug this old lady and stab her, some other c*nt would have? No no no no NO. You are wrong.

yes there are wankers in every company, unfortunately, in YOUR company there is not much else. By the way, we are dealing with it. This is the start of the major shake up you describe.

Re the bullying etc being a part of everyday and all thru life, again you are correct, but your attitude to sweep it all under the carpet doesnt address a thing. You'd rather talk about who is shagging who, says more then enough about you mate. Bullying and assholes do exist everywhere, but dealing with them is the only way to ensure that they do not multiply into bigger numbers and cause the sort of distruction that is current in CPW.

You information to customers, is basic.

I recon you are bored at work.

However i also encorage you rant about who is f*cking who as exposure of some people in this way may be effective!

FOCK

Re: Yeah!!And What!!?

C*nt

OH MY GOD

HOW WIERD ARE THOSE FOLK THAT COMPLAIN ABOUT COMPANYS OF THE CPW KIND, JESUS GET OVER IT LIFE IS TO SHORT TO STAY WOUND UP ABOUT AN ISSUE THAT YOU MAY HAVE HAD IN A SHOP!!!!!

ry

why dont ppl realise not to get a contract fone every company fucks u about in one way or another ive always heardf complaints abt every company so just stick with pay as u go at least vif u wanna change u aint goota wait 12 months (18 for some now) but dont get 3 pay its crap

u fools

Re OH MY GOD and RY

You totaly fools...

If u were being F*cked up the bum by CPW you would have a different attitude. Secondly, pay as you go is not the solution. The solution is to go with SOMEONE ELSE LIKE ORANGE DIRECT - never not once had a problem with them!

CPW are not worth the paper their contracts are written on

lil prick

By the way, apparently CPW are trying to stop these blog sites as when anyone googles this shitty company they also get this link. HOW FAB IS THAT. we need to start more! So that potential customers, I prefer to call the VICTIMS can be warned!!!!

You've made my mind up..thanks.

I'm off.....not out of date, but off to cpw.
I was looking up what deals were around for my latest contract and new mobile speaker and lucky me i found this site.
Now i can see that some of the comments are very negative, which i must say did start puttin me off, but..... and this is the clincher, there is only around 20 people who have voiced there bad experience at the carphone warehouse stores on this site. So now the science....if (and this is right at time of mail according to COMREG's mobile phone sales figures for the Xmas period) ( COMREG is independant mobile phone authority as far as i'm aware) 1 in every 5 phones sold in the uk and ireland was bought at a carphone warehouse store, and there were over 2.5 million phones bought over the festive period, and only 20 people have had a shit time with them.....well if these ratio's were odds on a horse i'd stick me house on it.
It's less than 1% of there customers have had a bad time, that's great news for this company and great news for me,
cause i was going to go o2, they had similar sort of "hate" site and they were next lowest to this one with 167 different people.
I don't know "hate" is a very strong word, maybe "dislike" would be better?
Anyway, as i first stated...i'm off. I'll let ya know how i get on, hopefully, my maths will serve me right and i'll get what i want.
By the way a question: Is my contract i sign with carphone warehouse or the network? i'll ask tomorrow.
laters.

u fools

oh god... eat my arse produce you very sad waste of energy.

Ry

eat ur arse? no thanks i dont visit the chocolate factory unlike u obviously do u prick

u fools

go f*ck urself with a hot poker you rediculously facking stupid c*nt!

Ry

lol shut up ur pathetic ur just making a laughin stock of urself by showing how childish and sad u truly r.

u fool

really? or you'll what you poof?

jamming

RY i'll join you on stubbing that little runt and give him a good stabbing!!!!!

u fools

Funny how that threat was removed, but i saw it! and that ladies and turds, is the type of peasant you are dealing with when you go to CPW. Slit my thought eh? gangster wannabe trash. go stab yourself if you want to make this woprld a better place.

FOCK

Eat my shit! LOL!

twot

Hmm yeah thats funny..?

Ry

lol gangster wanna be am i lol. ur the sad pathetc one i was just talking to u in a way u wud understand son

u utter pathetic fool

right. and you know what i understand i guess? you know nothing about me. You are attempting to intimidate me. How can you not realise that I am aware of this? I have no doubt in my mind you work for CPW. no doubt at all. With a threat like that "son" ( trash talk mate) you better have a damn good reason... but you dont do you. hence, gangster wanna be trash.

PS I f you must reply to me, please dont use pathetic gangster wanna be language, it makes you look really sad. And no you dont intimidate me one little bit. I know what you are.

Ry

1 i dont work for the CPW i work for an IT company in London and 2 what are we arguing about in the first place?

U Fool

Well that is a question you should ask yourself.

Ry

Well we are both adults so I'll be the first to say I apologise for the things I said to you.

U Fool

well done. I didnt think you'd get that far. I have nothing to apologies for seeing as I was not armed with a knife. :)

Ry

lol neither am i i was just pratting around. It was stupid really.

God

Got that right! since when was it "funny" to threaten someone with death?

Ry

well i wont be writing or reading this forum no more so bye bye all

U Fool

excelnt, now you have made my day!

bye now.

Observer

Thank god that prat is leaving, he had no business here other then starting a fight. nothing constuctive, thats why i guess you thought he was a CPW robot eh? hehehe i bet he is and lying due to embarrasment!

U Fools

Well its gone now, so just call me the cleaner.

Observer

Spring cleaner, that was a big pile of rubbish you rid us of, many thanks

FOCK

Why was it called Ry? Isn't ry what farmers grow??? What a shit name. Mine's much better than anybodies on here, shit aint that the truth!

ass

well i like your name Fock too!!!! sure beats ry..?!!! he was a twat and a half eh.

FOCK

Good name too ass! Ry was indeed the capital T in twat. 'U fools' had me in stitches when he (or she) told Ry to eat his (her) arse produce. I havent stop sayin to people since, well, apart from when I say other things to them like hello etc.
Anyway, when I used to work at CPW it made me feel ill and I looked about 60!

ass

nice! i used to work there too.. I am "U fools" just had to change the name as i wasnt talkin to one anymore! er not that you are an ass, just figure, why have a "nice" name eh? yes its just as bad for the emplyee as the customer in that hell hole. were u in store or at contact centre advising what i used to call customer cervix.

tim

CPW are the biggest losers i have ever done business with. They never answer the phone, they have no clue whatsoever when it comes to telecomms. When finding this website i entered this into google.
CPW are fucking cunts
Nuff said!

itastimeforchange@hotmail.co.uk

we have now added a live chat room to this website.
join us.
http://www.cpwforum.zoomshare.com/0.html

ass

yes its time for.. and its SHIT just like everything else cpw.

FOCK

Re: ass, aka U fools.

I was in the dreaded store. God it used to piss me off. I felt sorry for the customers sometimes, but other times I just wanted to rip the their spines out. Eventually CPW ended my contract and gave me a months notice to fook off. Funny thing about it though, I got suspended in my last 2 weeks! HA HA!! What about you? Contact centre?

ass

yep, i too felt sorry for the customer as i quickly learned that all these motivating phrases you are spoon fed on arrival is abunch of cunt fodder. The cust was reall a subject to abuse, and if you didnt you wouldnt get that bonus.

not to forget that unless you and your manager real;ly hang out loads and stuff, you also will not get your bonus, will not get a fair representation by your manager and will never progress in the company. customer cervix what cunts!

ass

yep, i too felt sorry for the customer as i quickly learned that all these motivating phrases you are spoon fed on arrival is abunch of c*nt fodder. The cust was reall a subject to abuse, and if you didnt you wouldnt get that bonus.

not to forget that unless you and your manager real;ly hang out loads and stuff, you also will not get your bonus, will not get a fair representation by your manager and will never progress in the company. customer cervix what c*nts!

Anonymous

C*nts they are and cnts they will remain. Yes, I remember my 2 weeks CPW course at the support centre, pathetic, wet behind the ears little FOCKA I was!! Spoon fed like you say. Everyone on the course was so enthusiastic and waddaya know, a month after working at the bollockhole we were all as pissed off as each other!! As for hanging out with my manager, well, lets just say I would sooner decorate my anus with razor blades.

FOCK

Why did my above message come up as anonymous???? Oh well, it was me anyway.

ass

hahaha i knew it was you hehehehe you always k now its a REALLY BAD F*KIN SIGHN when the employees are as FCT up and pished off as the customers!!! C*nts!

romenzo

after reading some of these messages,.....I dont suppose theres much chance of me getting my cheque back redemption. CPW didnt send me my 4th monthly bill as promised. and told a pile of lies on the phone about it being sent when it wasnt.

Cant wait to get out of contract with the bastards.

ass

Read above ( much earl;ier posts for advice on redemptions ( also known as extortionion of yet more cash from the customer) good luck

Anon

send your 5th 1, they really don't mind.I sent my claim off a year late and they still honored it, and no I dont work there!

Andy S

I hate them also. After 50+ days I am still waiting for the PSP the offered me as the insentive to switch to t-mobile. Still - I am taking them to court and I am sure that will hurt them - even in cost for the people who will have to deal with it. I encourage you to visit this site and sue them - cost is only £30 and you claim that back when you win.

https://www.moneyclaim.gov.uk/csmco2/index.jsp

Anonymous

You're sure that will hurt them???
Financially?? Silly silly boy!!! I dont think so darling, for the cost of some sill ps2... OOOOhh please dont put us out of business....pleeeease! All of you should lighten up. I know what its like to get shit service.. for example Currys is the worst ever.. but at the end of the day, theres no need to get racsist (asylum seekers??) or aggresive is there... feel free to air your views, but do so at dunstonec@cpw.co.uk you may say you wont get a response.. but if all of you do it then maybe itll make a difference...
Good Luck!

765czxy5

Anon, what a pile of tripe, as for racist your company is in hating proper english speaking people, because they are too posh! That dustone address is crap and will never be read, far better to post up here where the potential victims, oh i'm sorry customers can see what they will get.. we all know why u employ these illegitimate people, they are cheaper and more scred as they have no idea of their rights in a work place.

Am i right or am i right? prick

Employee

How ridiculous?! 1st of all, Carphone Warehouse have 22% market share for a reason. I have worked in several customer service jobs, and never have I known such dedication to customers, such tight recruitment, and such in depth on-going training. I accept that the store staff are often interested in just making a sale, thats there job after all. But from a customer service point of view I am absolutley shocked to hear what has been said! The Carphone Warehouse is proffesional and honest, and very in touch with its customers. Look at our competitors, we got here for a reason. With regards to your insurance, I am sorry to hear of the difficulties you have had, unfortunatley these things happen, and I, for one, now all to well how people can find themselves in a bad situation and instantly place blame on the company/advisor. I can assure you we would of done all we can to help, and should anyone of been rude or unco-operative thats very unusual and will always be taken seriously. Unfortunately some customers arent content with an excellent manner and proffesional attitude, and will be completely unhappy unless you do exactly what you want them to do and bend the rules. We cant always change the rules, but we will always be supportive and show empathy. And as for the ex-employees, i assume its 'ex' for a reason, considering we are the '6th best employer', with a second-to-none salary bonus and benefits package. One more thing, we recentley one 'Retailer of the year', and as you will of noticed, we have been on BBC National News for our free broadband offer. Just a couple of things to think about.

Many thanks

Anon.

Peter Bengtsson

"some customers arent content with an excellent manner and proffesional attitude"
thank you for that insult :)
I was not treated with 'excellent manner and proffesional attitude' at all and I very much doubt that those kind of attributes of CPW is why so many people come to this site to complain.

I don't believe you. You probably haven't had the time to read all the feedback on this site from ex-employees but I doubt that they all are EX-employees because they couldn't cope it. Considering how many people have come here to let off some steam it makes you think how many people are there with steam to let off had they all found this site.

You have the right to express your opinion but does it have to sound like a copy from the marketing propaganda brochures from head office?

Employee

Peter,
Thanks for your reply. I understand your point of view, and I'm not here to argue. I merely want you to understand that this unfortunate situation could have happened with any company. Its very rare with CPW and I assure you that it would never go overlooked. Customer satisfaction is very important to CPW, after all its the customers who pay our wages! I am sorry you didn't receive an empathic and first-class level of service, and this is fault on CPWs part. What im trying to say is that it seems some customers find themselves in a difficult situation and instantly blame the company, no matter how polite and understanding they are, some customers hate being proved wrong and look for any possible way we are wrong. The Carphone Warehouse is an outsdandingly succesful company, one which I am proud to be a part of. Like i said, we lead the market for a reason, customers choose us.

Many thanks

Anon.

Employee

If you WANT to be helped, we will help, if you WANT to understand, we will spend time ensuring you do. If you insist on hating the company, proving us wrong, refusing to understand, and basically not being happy unless we do exactly what it is what you want us to do, whether we can or not, and accusing our 'service' of being bad when we cant, then this is impossible to deal with. Customer service isnt about giving you everything you demand, its about providing support and understanding, and showing empathy, doing all you can for the customer.

TRIPE

as you said employee and i quote "I am sorry you didn't receive an empathic and first-class level of service, and this is fault on CPWs part." yes that is true, hence the customer's lack of satisfaction. interestingly, just before that you stated "Customer satisfaction is very important to CPW, after all its the customers who pay our wages!" well quite a contradiction! in my opinion you are right, the customer does pay your wages and the customer should be important! yet we receive a crap service and a crap apology. thanks, makes the "stupid"customer really want to stay!

you know some people do get what is agreed in a service agreement we do know the difference...

i'm sorry doesnt cut it, give me what we agreed or my money back, that is fair.

bungle from rainbow

cpw smells of shit. they eat shit, talk shit, look like shit, employ shit, sell shit, fuck shit and shit shit.
theyre shit
i hate shit
and i hate them
...........
.......
..........and i work there
fucking shit!

FOCK

I think someone has finally put a lid on it. 3 cheers for bungle (from rainbow of course)....

Employee

i assume you work in a store bungle :-)

Tripe

Bungle from Rainbow, I feel for you get out asap, it will take a while tho as they like to hold on to their prisoners... So until then they will attempt to make you Zippy, freedom of speech (or lack of!)

C*Kring

yep its all happning in here eh.. what apile o shyte

anal discharge

eat my anus

Manch

Guys - pull it together. If you're that unhappy, just hit them where it hurts - in their bank balance! Someone mentioned above that 1 in 5 mobiles is sold through CPW. 1 in 5?? If we used our power - and I do mean POWER - as consumers, and deliberately shopped elsewhere, we'd really make our point known.

Do you think ranting here is going to make any kind of difference? NO! But deliberately going to buy your phone from elsewhere - THAT'S going to make a difference!

I googled just now and found that Boots seem to sell mobile phones, and you get up to 42000 Boots points just for buying a mobile, which gives you £420 cash to spend in Boots! Now that's an offer I like!

And then I found Tesco phones as as well. Their top phone gives you 1000 clubcard points and 300 points every single month - brilliant!

There's plenty of competition out there, so let's choose as consumers to shop elsewhere and hit Carphone Warehouse where it hurts!

Tripe

yes manch true, but what about the current remaining poor gits known as cpw customers, what for these guys? oh and forget all 3rd party retailers, just gop directly to the network shop like orange, or vodafone, forget 3! forget the link, fonesfuckyou and cpw.#

i do agree tho, noone should buy cpw's crap. they sell crap goods most of the time with trick literature that on presentation is mispresented. its nopt good sales practice guys.

Ex Empluyee

I was sacked by CPW in the middle of February for selling a guy 14 contracts.. unfortunately he turned out to be a fraudster, and I didn't take the correct ID. £4,199.86 worth of stock in one go! Haha. Now suing them for sacking me.. and I'm going to win! I love it! I have to say though having worked there, I wouldn't buy a phone from anyone else!

FOCK

Well, good on you Ex Empluyee!
I too was, how do I put it...dismissed.
First I was given a months notice to leave because I hadn't met my targets (even though we were the most quiet store in the f*ckin area and I spent most of my time dealing with complaints that the other sales people has cocked up!), then in my last 2 weeks they decided to give me the boot for giving too much discount on Nokia 1100s. Loss prevention came in and grinded me down for an hour. They're like gestapos man! I know for a fact that there was alot worse things going on in that branch then discounting pathetic little Nokias for p1ssed off customers.
Anyway, I'm better off for it now.

Trip

Ex-empluyee, I am hardly supprised you were fired, and hardly supprised that depite your knowledge of CPW that you would still shop there! what a tit! i wonder what "skills" one needs to be employed by CPW..? or perhaps just a labotomy.

Arachnia

I recently looked into CPW/TalkTalk's free broadband for life and phone deal, opted to switch from BT and my broadband provider, was assured I'd receive written confirmation of direct debit details etc within a week allowing me to cancel during the cooling off period. Did I? Like hell! And try as you like to speak to a customer service person on the phone, impossible. You waste your time and money listening to crap music and fallacious claims that they are inundated with calls. When I called the Freephone sign up line (0800 049 1005), twice at an hours interval, I could hardly hear the person talking due to a party going on in the background. So I did the sensible thing, called my bank and cancelled the forthcoming direct debit agreement, called BT to let them know I wasn't switching and put a complaint in to Ofcom and breathed a sigh of relief that I hadn't been caught in the CPW web.
Charles Dunstone is lining his pockets using untrustworthy, immoral marketing strategies and empty promises.

QC

Arachnia, you are one of the smart ones.

Anonymous

you know what, i work for cpw, if a cust comes in with a problem im more than happy to help them, but all i ask is something simple in return. a bit of respect. i am SICK of people coming in with their problems and faulty stuff and having a go at me for it. my persoanal rule is if a customer is the abusive to me i will flat out refuse to help them. i dont come to work every day to be a verbal punching bag beacuse your phone isnt working so your left arm is cut off and you might suffer a slight social downfall. at the end of the day, i didnt make your shitty pink v3, and its not my fault it went faulty. i'll tell you how it is, and how i will sort the problem for you. so heres some advise to people with problems with cpw, when you go in the shop with a problem, dont go in kicking and screaming and shouting and people and demanding to "see a manager" (oh and the oh so infamous line of "sale of good acts" bullshit, do you really think an international company will intentionaly breach all this trading standards stuff, you DO NOT know better, even though you think you do). dont come in threatening to cancel all your carphone stuff (talktalk etc) cause i really dont give a crap. keep calm, explain the problem and it will get sorted. if your and asshole, you will receive poor service in return. if you are a calm person, you will generally get good service in return, its not brain surgury.

nothing pisses me off more is when im accused of conning people, i come to work, i believe i do a very good job and be as honest as possible, i dont like to be conned and neither does the customer

cab manager

Sales of goods act = bullshit!
No it is the law of the land!
Any way in the case of mobile phones it will be goods and services act 1982 as amended - yes I do Know better I do this for a living

Anon

get over yourself! The guy obviously wasn't talking about people who 'do this for a living' you're the exception! He's talking about the sort of people that go in and claim that 'my screen is smashed, i declined your insurance and I want you to replace it!' That sort of thing! or 'I've had my phone for 6 months and it's broken down, I know I am entitled to a replacement under the sales of goods act, blah blah blah!' As you're "in the bussiness" you should be able to confirm that these are both good examples of where the customer is not always right!

that guy

i am working for cpw now, and i can see both sides...yes the sales, the small print, the lack of defintion of terms and conditions. and also the moaning customers, lack of respect..... it all boils down to this....noone made me or anyone else work here, and as for customers.....READ B4 YOU SIGN!!!!! im sick of people calling me saying but noone told them about the returns policy...did you ask? maybe a bit tough to do that, ok did you say" ill think about it and come back to you? i get calls all the time saying" your salesman called while i was at work, thats not fair, i was rushed into the deal" well...did the rep crawl down the phone and hold a gun to your head? NO!! you have the right to say no, i do it all the time. if i buy anything, and get stiffed later( and i have done with dial-a-phone)i learn from it, when i got my current contract, took a bit more time to look into what i was signing. you should all do the same. im not defending cpw, the same thing goes on all the time with loads of other places.

that guy again

ahh,was what i wrote so close to the truth you felt you had to remove it you sad people

FOCK

Re: That guy again

They havent. Its there!

up yours cpw

i'm sad to say it has no come to leave cpw as i can no longer take this crap that cpw likes to dish out to its staff, they what us to sell every thing to the customer, insurance talktalk ect and if we dont we will be managed out of the company, so do we lie and con our customers to say yes to the services we offer to keep our jobs. i mean whats the bloody job satifaction in that, its more like an act of bullying!! you know what you bas*a!ds f"ck off, you make me feel so ill

finger in the air

yep i agree with UP YOURS, lets also start that union thats been talked about!!

Justice

CPW THE TRUTH.

Number one Mobile retailer = of course they are Mr. Dunstone pays lots of money to various politicians to make sure they are.

Cheque back Offers - You have up to 60 days for CPW to receive your bill to claim cheque back (i.e. normally 4th, 8th bill etc.) However you bill will first go to CPW in Wednesbury then be sent to Portugal to be processed. If you do not have proof of recorded delivery and your bill go missing in process you will receive nothing.

Sales reps - Sales reps are pushed to sell you everything phone, insurance, accessories, talk talk regardless of whether you want them or not and made not to talk no for an answer, (i.e. if customer says no find out why they said no then respond to their answer with reason why they should say yes. If sales rep does not push these on every sale they will be managed out of the company.

Customer services - They recently lost their contract with Vodafone to be a Vodafone service provider due to their poor customer services. Most of CPW customer services advisors not very articulate, lack common sense and due to their low wages really can't be bother to help customer. CPW has one of the highest turnovers of staff within their customer services departments, especially in their Acton call centre.

If you do have complaints feel free to email CEO on his real email address dunstonec@cpw.co.uk.

If your misfortunate enough to be one of their O2 contract customers. I would advised to check out O2 online as soon as contract ends WWW.O2.CO.UK much better deals free minutes and text and free phones.

Equal Opportunities - Not one black, Asian or non white person on their board of directors. (I noticed that and I am white)

c8

very true, but there are so few white people getting anywhere from the lower levels, because the non white people who are managers are in fact... racist. its ugly but its there... racisim also does not come in colours. we are one race, the human race. but cw is not human.

Justice

C8 are you serious there is no racism towards white employees at CPW quite the opposite. Plus it is not a branch managers decision whether you can become a manager or not regardless of your or his colour. My point was there no non white people on board of directors at CPW.

FOCK

Now now c8. We're all one race remember? Even notherners.

douglas quaid

CPW is shit for employees, the bulk of the shit jobs are done by non whites, cos white people want easy hours and lots of money and do fuck all, and the top jobs are occupied by either whites or gays or both. The top racist is called Emily Yates she hates all black people and works in credit control and wants all non whites killed or sent abroad. Call her on 0208 8546 0382 and join the british national party as she is their recruiting officer in acton cpw

There is no real prospects no matter what colour you are at cpw. The whole company is rigged and they are sending 02 customer services up north and Vodafone people are all looking for jobs.

As long as the directors get their money thats all that matters and fuck customers and the staff

finger in the air

lets get the union in at cpw that would really make the poo hit the fan (may i add dose not work as cpw dose not care if were backing to death in summer or frezzing in winter) cant phone up property to come and fix it as the area budget is too low!!! i mean....

will

read all the complants here,so bought a phone cpw with no contract,just 02 pay as u go should be ok.The young man that served said there are none in stock but they will deliver one to me the next day sat.Saturday came & whent no phone whent to the shop to get my money back I told that I can not have my money back untill I recieve the phone which they say I will get monday still waiting.I have phoned the up to speak to Mr Guy Young who sold me the phone to be told he does not work there just a fill in also there was no manager to speak to.It would have faster to have gone to Links & bought one off them.

will

Carphone Warehouse has an odd name for a company that doesn’t sell car phones and isn’t a warehouse. It is Europe’s biggest mobile phone retailer whose founder Charles Dunestone is on a mission to become the telecoms alternative to BT.

Today Dunstone took the challenge direct to the heart of BT by announcing free broadband access forever for customers of his Talk Talk service. It is a move that will undoubtedly change the landscape for all other broadband providers such as NTL and AOL.

Dunstone is the minnow in the pack but few will bet against his succeeding given the way he has built the company from scratch into a £2 billion business with 1,400 stores in 10 countries.

Not bad for a 42 year old who gave up the opportunity of going to Liverpool University in favour of going to work, first at a computer computer in Cambridge and then for NEC, the Japanese telecoms giant where he spotted the opportunity for selling mobile telephones.

He started by selling them by advertising in magazines and then he opened his first shop. The network grew rapidly as he hired people from Tesco and Waitrose to introduce a new type of marketing techniques for mobile phones.

As BT has been gradually forced to loosen its hold on telephone landlines, Dunstone was quick off the mark to step in with his Talk Talk service. The free broadband service is the latest stage in this strategy. It is aimed directly at home computer users which are predicted to grow to around 20 million inBritain within the next few years.

Dunstone is not the typical entrepreneur and outside of business keeps a low profile. Few will argue that his ‘nice guy’ reputation is not justified. He enjoys public speaking, is closely involved in the work of The Prince’s Trust and is yachting mad.
Is this the same bloke that's ripping us all off by the thousnds of £s.That's how he got rich & were still poor.

Justice

Response to Douglas quaid, Fiona Dyte the most racist person in CPW and she managed to become one of the top Managers in HR even though she one of the laziests low iq excuses for an human being there is. CPW hates all non-whites and only employs them because of equal opportunity quotas. People like Fiona Dyte will make sure you non-whites stay in your shit jobs or leave.

Dunstone-only kidding

Er what?? have you ever stood outside Acton and seen the staff coming and going? CPW is not racist at all!

Anon

Just a note everyone, look at the BIG picture, cpw serve millions of customers a year and like any business they are bound to make the odd mistake! Take Lifeline insurance for one, they OFFICIALLY approve over 94% of claims. In the declined 6%, 5% are probably dodgy claims like the charming Rebbecca above who has addmitted to deliberatley leaving her phone in juice for hours, and then trying to do 2 claims on a 1 claim policy! (You have nothing to complain about, you're just lucky that cpw are not going back over thier records after reading this, which they will! and working out who you are and doing you for insurance FRAUD!!)
Sadly 1% may be unfortunate genuine people who due to circumstance may not get a replacemnt. 1%!!

Cheuque backs are another thing - the majority of people will get their cheuque backs. simple, send the right bills to the right address you get your cheuqe back! As for the question about why do you have to send in your bills? think about it logically, cpw is a bussiness, not a charity - they need to know that you have paid your network before they start dolling out cash to you, if you don't pay the network they don't pay cpw!

For the ex-employees who are being negitive on this post, I'm not being bitchy but I'm guessing you may have left or more likely been asked to leave due to your attitude and lack of knowledge of the bussiness!

One thing everyone should remember about cpw is that they have recieved numerous awards for being BEST AT CUSTOMER SERVICE in the WHOLE OF RETAIL, not just mobile phones!!!
There is a reason for this!!

I have every sympathy for any customer who feels that they have been ripped off, however you need to remember that you are the minority, there is no point getting on your high horse, if you have genuinly been done wrong then check policies, get your info right and approach them again, most of the time you will get a positive response. If you don't there is a fair chance that whatever you are requesting you are not entitled to, cpw are governed by FSA, OFFCOM etc! They won't risk getting into hot water if they can help it.

Lastly I'd just like to say that although I of course cannot vouch for every employee at cpw MOST are perfectly reasonable, knowledgable people who would prefer to help rather than hinder you, they would have too much to lose if they didn't, if most consultants/mamagers went round deliberatley annoying customers then they would be broke. The job is based on commission. They're not stupid and they know that you will not return to the store and buy from them again if you have left unhappy!

The biggest piece of advise I can give to anyone who has a problem with any company is to go in and be nice and disscuss resolving your problem. the person dealing with you is more likely to go 'that extra mile' to help you if you realise that cheuque back's, Lifeline, Talktalk etc isn't the fault of the person stood in front of you!

Insulting the sales staff and being hot headed will get you NOWHERE! I imagine that some people who have contributed to this site should take this advise on board!

I'm sure you've guessed it anyway but I work for cpw and have to put up with peiple blaming me for alsorts of things that are not my fault, it's my job I understand that and am always happy to help, but I can assure you that I am more likely to go out of my way for a customer who is nice to me and understands that I am just a represetitive of the company and not the person directly responsible.

Lauren

I just thought I would give my 2 pence worth on the Carphone Warehouse. For the 12 months of my contract I have had no problems with customer care - had to contact them a couple of times with small issues, but all sorted really well.

My problems came when I wanted to leave. When I called up for the PAC code to take my business elsewhere the guy on the phone was very rude indeed. Firstly he said if I stayed he would give me a second handset for free, which I spend 5 minutes convincing him I didn't want. He then asked me what the deal was that I was moving to (O2s online 500 - 150 texts 1000 minutes for £35) as he may be able to offer a better deal - he offered me 150 texts and 600 for the same £35 and tried to convince me that this was better than o2s offer! Crazy!

Secondly the matter of insurance - my policy started 20/07/05 so on the 20/07/06 I called up - by the way i called up just in case (I too had assumed it would end along with the phone contract) Anyway I called up, but they said as payment was alreay taken on 01/07/06 I would be covered already until October! I can see why people might respond to this if I hadn't tried to cancel before a year of my start date but I did and still may have lost £27.50! I have asked for arefund of this amount as it's senseless for me to be insdured on something I soon will not own! I'll try to post bak to let you know if I was sucessful or not.

To sum up - Carphone were fine as long as the business was making them money - try to deviate from this by making ammendments like ending the contract and everything turns very different!!!

Anon

Lauren

It doesn't matter what phone company you ring they will always try to persuade you to stay, that's just part of the bussiness.

In terms of your insurance, cpw have NO right to cancel your policy on your behalf - Insurance of any type must be cancelled by the customer themselves. That is a regulation of the FSA, and besides, just because the contract on your sim card is finished doesn't mean that you have stopped using your phone! cpw would not have a clue about that wether you still wanted the actual handest covered or not.

Another observation is that you say that your insurance was taken 1/07/06. Therefore you should be aware that your insurance will have been taken on the 1st of every 3rd month for the past year, why would you expect this month to be any different when your phone was still in contract and you hadn't let them know?

To me it seems like you have recieved good service for cpw, and that your only reasonable complaint is that you had to talk to a salesman for 5 minutes before you ended the contract? I would expect a company to retain my custom otherwise I would not feel like a valued customer.

For your information Lifeline are usually very good about refunding any policies which are/were not required. They are not obliged to do this though.

One final point - I hope you don't, but if you do get a problem over the next year I think you may think back and appreciate the service you have recieved for cpw. Although you get more mins/texts from O2 Online the customer service in almost non existent, you cannot contact them by phone or in O2 shops, you need to rely on the internet, after you have sent numerous emails without response I think you may change your tune. I have seen this happen many times over the years I have been in the industry.

I genuinley hope you don't have any problems though!

Lauren

Firstly, I would like to comment Anon that I am now not surprised that people on this forum have resorted to such language when you defend the company based on things you imagine you have read.

I DID NOT say I took my policy on the 1/07/06 that is just when the decided they would take money - I opened the policy on 20/07 and called to cancel before this date and STILL told I couldn't canel the next 3 months cover!

I STRONGLY SUGGEST YOU PAY ATTENTION BEFORE BASING YOUR ARGUEMENT!!! (Is thias the norm for CPW emplotyees I wonder?)

I regards to your other comments.

A)I have changed contract supplyer every year for the past 6 years and have NEVER experienced this pressure selling!

B)I never said that CPW should cancel my insurance contract - they SHOULD however i) MAKE SURE people are aware of the rolling nature of the contract - please do not mention that I should have read terms as I was not given any - I took this as a verbal contract and NEVER told of this. ii) Of course CPW have a right to advertise and sell products as they wish, HOWEVER do you know of any other company that insures for more than a year? (except some long term life insurance policies) You surely must be able to acknowledge that unless people are told of the rolling nature of the contract they just maybe assume different?

C) Again your reading needs improvement - I was on the Phone to the rep fpr over 30 minutes when I tried to cancel. I shouild have noted this before - The 5 minutes was purely the first part of his rabble before I barely got a word in - also to add here - I had to ask a total of 9 times for my PAC before I actually got acknowledgement that I wanted to leave! DISGUSTING!

D) My previous experience with O2 has been superb - I don't know where you get the information re not being able to call them up? I always phone their customer services line and only use their online services for small issues. Incidently, calls to them were also answered notabley quicker both in previous contracts with them and so far in this one than they ever were with CPW... I have also been in to shops for assistance and found them more useful that CPW shops. The o2 assistants attempt to answer your call whereas CPW staff from my experiance tell me to phone up the call centre as they cannot help.

I do hope that If you choose to respond to this post, you respond based on the FACTS written rather than what you think you have seen.

Kenadade Camelshit

That is fucking disgraceful!!

Anon

Lauren,

The 2 things you have accused me of there are rubbish. In terms of the 'taking' of your insurance on the 01/07/06 I was refering to your most recent DD being taken. Apologies if that was not clear enough!

And in terms of O2, I was commenting specifically regarding O2 online who prefer and in many cases insist in communication being done purely online. I give you that information from personal experience of trying to reach them myself!

Oh and in terms of your question to me on 'rolling' insurance - alot insurances of this nature are like this. I have a laptop insurance like this that I have had for 3 years and have had one or two other's like this in the past.

Also you did state that you 'assumed' that your insurance would end with your phone contract that is why I gave you the information about cpw not being able to end it.

Sorry I seem to have got your back up!

After all I wished you luck with your new agreement, i thought that would make it clear that I wasn't trying to be malicious!

By the way I'm sorry if you feel my reading skills are not up to your standard. They served me well until now of course.

By the way not everybody in this forum has to be so catty! Or is that my IMAGINATION!! After all you have concluded that I have a vivid one!

Lauren

Anon, Can I clarify then, I should have cancelled the policy before I wanted it to end, just so I wouldn't commit to a further three months - thats just rediculous. What if I needed my insurance while in the last 3 weeks of my contract? They cannot count a year as 20/07/05 to 01/07/06. In my diary thats not enough days!

Also for anyone who thinks of monving to O2 Online - Anon is not telling the truth, you can phone them up as you would if the contract was via a store. I have never been told they insist (or even prefer for that matter ) on online use. I even signed up to the "online" contract over the phone!

Can I ask anon why they take it unto themselves to defend the company to so many people - especailly when many of the comments, including mine were purely to inform others so they can then go on to make their own decisions?

Are you an employee, at what level, and is answering this forum part of your job?

filmstar

Just thought I'd let everyone know, I have a note in writing on some of my Carphone paperwork re insurance. The note was written by a shop assistant when I started my contract. It says:

"Lifeline - need to write in to cancel if cancelling before a year"

Now I'll admit that this doesn't say how to cancel after a year but it does suggest that they do go by years along with your contract. Also when I cancelled after a year I just rang up!

Also Lauren - I don't know why but I had no issues with getting by DD back - seems you are having a hard time good luck with that!

Finally, I was also an unhappy customer of CPW. I think forums like this are so important for people, I only wish I'd found it before I went with CPW. I am now back with Voda - they're much better!

Anon

I have no intention of giving you any details of my job Lauren except for to say that you know I work for the company as I have already stated and of course I am not paid to write in these forums. The reason I did
feel like writting innitially was because this forum has generalised people that work in cpw like myself and aspects of the bussiness.

As much as it is fair for people to share their experiences and to give information so that people can decide wether to use a company or not, it is also fair that people are aware that not all experiences are like this. There are comments on this site saying things like all people that work for cpw are 'lying bastards' or 'con artists' etc! This I find offensive, I have every right to voice my oppinions too.
I do my job well and will ALWAYS do right by my customer even if I lose out myself. I know almost nobody in the company who would give service like the experiences above. Of course they do exist I am not saying that they don't but they are a minority.

I'm not going to give anymore information on this site regarding policies etc after this but I will answer you question on Lifeline, you could have cancelled your policy before the year ended as you are covered 3 months in advance. As I did say before when I was trying to help you I'm sure Lifeline will give you a refund on the policy for time it was not required.

Lastly please do not call me a liar, you have clearly stated in your last post that it is okay to give a comment to inform others so that they can make their own decisions. This is exactly what I have doine regarding O2 online. I have had a contract with them myself and that was the experience I had.

If my experiences were unusual I can except that but they were my genuine experiences and not lies!

Plod

Well i work in repairs, well did until a month ago before joining the police force. I have to say this about CPW. If they are 6th best company in the UK i definitely wouldn't fancy working for the 7th. SHITE SHITE SHITE.. Run by twat faced managers who couldnt organise a piss up in a brewery. Just glad im outta there and earning more for less hours.

eve

carphone warehouse took over tele2 to whom supplied our phone calls,Bt supplied line rental.Well the story goes on they said free broadband no charged us £85 plus this month why?no reply from 2 letters 1 email numerous pone calls, disrepectful people to speak to also. We cancelled D>Debit awaiting another large bill of them someone must be able to help us in this plight.eve

Vomit chicken

Re: Plod.

The red face fat twat managers, used to come aaround the stores pretending they actually gave a shite about their employees. Make me laugh.
If the Devil is 6 then God is 7.

John Thacker

CPW Temps beware
As a previous temp, I feel I have to warn future temps,who hope that they have future chance of full-time work with CPW they may be wasting their time. OK so you're working..don't complain I hear you say.Great if you want to be on 5 quid an hour for 12 months plus, but don't build your future on a promise of full-time job that may never materialise, or find yourself out of work at a drop of a hat. That is the nature of agency work as we know, but don't turn down a chance of a better job in the hope CPW will take you on.Also they tend to employ a lot of young Polish immigrants,plus others from ex-Soviet states , I'm not prejudiced against foreign workers but when they hardly speak a word of English ,using a translator when training for jobs and huddle in their own groups it doesn't create harmony within.
I got out and got a more fulfilling and better paid job and am very glad that I did.

up ur arse antony cattison

i am an employee af cpw and i am certainly not hooked on cocaine, the majority are yes probably... i cannot stand the company i work for and have been seeking other employment since my 2nd week... the service u receive is shocking and the way they treat there staff is even worse... i thank u anthony cattison...

John Thacker

Good luck in finding a new job. It is bad enough being searched four times a day (I know it is because of past thefts) but the security seem to have a chip on their shoulder, the back-stabbing and two-faced management is something you don't need when you are on piss-poor wages which is why it is full of asylum-seekers who have just arrived in the country. Hard work and
aptitude counts for nothing at CPW. Just
arse-licking the gaffers gets you up the ladder. If that's not your cup of tea then you will be on same level forever unless you get sacked for having a personality.

Cpw staff

Ok listen up, stop whingeing the fuckin lot of ya! SOMEONE wrote earlier: "Read what you sign!" if you think your being mugged off. get things in writing and signed by the sales rep. If he is selling correct then he will hapily sign/counter sign, initial, put his fuckin name to anything cus he knows its the truth and he is not muggin you off. dont be swayed by some dodgy sales reps. there a alot of decent reps within cpw. pop down and see me in southampton and i will hook you up a treat. after sales is my speciality. ;)

re: the insurance thing, its unfortunate we didnt have your fone in stock. BUT THATS LIFE. there are no guarantees. LIVE LIFE ON THE EDGE!

gem

thankyou! im also an employee at carphone. these customers think they have shit.....try being us...we have to deal with people giving us shit and be nice to them! i dont rip people off and AlWAYS let them know exactly what theyre signing!!! x

me

Wow! there's not a lot of respect on this forum. you can tell the type of people who want to complain by the posts. obviously the terribly rude ones who are never gonna get anywhere with any customer service cos there so damn horrible when they come in to store. whats the bet that all the people with compaints have got similar posts on argos, comet, boots, vodafone and dfs forums?? haha, if ur all such savvy consumers then why don't u read your t& c's, your policy documents and your instruction manual? ciao, I'm looking forward to work in m cpw store tomorrow xxx

Daniel

Here is a letter I have just sent to CPWH and OSPS - hopefully this will discourage all from joining them

Dear CPWH & OSPH,

I just wanted to write to you to congratulate you on possibly the worst sales and customer services out of any company I have ever dealt with.

I originally signed up for a deal including a cash back/redemption offer in Jan 2006. Whilst at the time I was weary of the cash back offer I thought the risk to be worth a try. The sales rep all too easily pointed out the main points except the ones regarding the cheque back vouchers. No obvious information was given during the paper work sent subsequent to the sale. No vouchers either. I had no real reason to be worried. YET!

The fourth bill came and I looked through my paperwork for the necessary information to send off my redemption voucher. I couldn’t find anything, so I used the Online Billing at www.carphonewarehouse.co.uk to locate some information. I found what I though to be the correct vouchers and address and proceeded to send off the information required for the refund.

June 20: Got confirmation of the receipt of this voucher via SMS, thus I had no reason to think there would be any problem with the claim.

Aug 03: I emailed to try and find out where my vouchers were and if there was any problem. No reply within 72 hours as the target stated. I am emailed several time up until Aug 13th where I decided to do what I perceived would be a quick end to the speculation.

Aug13th:
• Called CPWH.. got number for OSPS… Got through to some guy who I explained my issue to and then the line went dead… very convenient I thought.
• Spoke to cancellations where a guy said he was going to speak to the redemptions department but then transferred me without notice to a random department forcing me to go through the process again.
• Spoke to cancellation AGAIN.. a girl this time who said she couldn’t transfer me to OSPH but had to give me a number…. gave me a number for OSPH.. --- guess what – wrong number…
• Called again and spoke to a girl who transferred me to OSPH (so it can be done?) took me about 30 minutes to get through again. Once through spoke to another girl who advised me that basically: because I didn’t send in the correct vouchers to the correct address I would get nothing… even though I had had a text on the 20th of June telling me that it was being processed. She told me there was absolutely nothing I could do but complain.
• I called CPWH cancellations again to cancel.. Rep transferred to a man who advised me of the options to cancel. I told him I wished to make a high level complaint. He then called OSPS and sorted out a credit of £58 for the redemption offer. I then asked how I would get the vouchers to make the next claim. By this time you can understand how bad my blood pressure is getting. I looked on the OSPS website which said if you don’t tell them within 14 days of purchase then they wouldn’t send you the vouchers. At this point I was on hold for the god knows what time today and decided to hang up as I was number 21 in the queue and that meant waiting approx 30 minutes.
• I called cancellations again and requested to be put on the lowest possible tariff and that’s where I left it.

What does all this equal?

I am extremely disappointed with CPWH and OSPS. They are the two worst.. most utterly misleading companies I have ever dealt with and having worked for NTL and BT in my time I have a good understanding of customer service and selling in a fair way.

I will post this letter on as many forums as I can find and dissuade as many people from joining your cheap phoney offers as possible.

This letter will also be sent to OFCOM and WATCHDOG to no doubt join to ever increasing pile relating to the scams you currently run.

Kind Regards,

Daniel Ward

High Level Complaints 14 Aston St
The Car Phone Warehouse Leeds
1 Portal Way West Yorks
London LS132BJ
W3 6RS 07734858176

13th August 2006

Ref: 07885563874

Dear CPWH & OSPH,

I just wanted to write to you to congratulate you on possibly the worst sales and customer services out of any company I have ever dealt with.

I originally signed up for a deal including a cash back/redemption offer in Jan 2006. Whilst at the time I was weary of the cash back offer I thought the risk to be worth a try. The sales rep all too easily pointed out the main points except the ones regarding the cheque back vouchers. No obvious information was given during the paper work sent subsequent to the sale. No vouchers either. I had no real reason to be worried. YET!

The fourth bill came and I looked through my paperwork for the necessary information to send off my redemption voucher. I couldn’t find anything, so I used the Online Billing at www.carphonewarehouse.co.uk to locate some information. I found what I though to be the correct vouchers and address and proceeded to send off the information required for the refund.

June 20: Got confirmation of the receipt of this voucher via SMS, thus I had no reason to think there would be any problem with the claim.

Aug 03: I emailed to try and find out where my vouchers were and if there was any problem. No reply within 72 hours as the target stated. I am emailed several time up until Aug 13th where I decided to do what I perceived would be a quick end to the speculation.

Aug13th:
• Called CPWH.. got number for OSPS… Got through to some guy who I explained my issue to and then the line went dead… very convenient I thought.
• Spoke to cancellations where a guy said he was going to speak to the redemptions department but then transferred me without notice to a random department forcing me to go through the process again.
• Spoke to cancellation AGAIN.. a girl this time who said she couldn’t transfer me to OSPH but had to give me a number…. gave me a number for OSPH.. --- guess what – wrong number…
• Called again and spoke to a girl who transferred me to OSPH (so it can be done?) took me about 30 minutes to get through again. Once through spoke to another girl who advised me that basically: because I didn’t send in the correct vouchers to the correct address I would get nothing… even though I had had a text on the 20th of June telling me that it was being processed. She told me there was absolutely nothing I could do but complain.
• I called CPWH cancellations again to cancel.. Rep transferred to a man who advised me of the options to cancel. I told him I wished to make a high level complaint. He then called OSPS and sorted out a credit of £58 for the redemption offer. I then asked how I would get the vouchers to make the next claim. By this time you can understand how bad my blood pressure is getting. I looked on the OSPS website which said if you don’t tell them within 14 days of purchase then they wouldn’t send you the vouchers. At this point I was on hold for the god knows what time today and decided to hang up as I was number 21 in the queue and that meant waiting approx 30 minutes.
• I called cancellations again and requested to be put on the lowest possible tariff and that’s where I left it.

What does all this equal?

I am extremely disappointed with CPWH and OSPS. They are the two worst.. most utterly misleading companies I have ever dealt with and having worked for NTL and BT in my time I have a good understanding of customer service and selling in a fair way.

I will post this letter on as many forums as I can find and dissuade as many people from joining your cheap phoney offers as possible.

This letter will also be sent to OFCOM and WATCHDOG to no doubt join to ever increasing pile relating to the scams you currently run.

Kind Regards,

Daniel Ward

ha ha

Nice to see you felt the need to post the letter twice! By the way NTL and BT are re-nound for bad customer services!

Oh Well! Stones and glass houses ringing any bells?

Dunstone-only kidding

Frankly it hacks me off when people complain about OSPS and e2save, 2 shit internet companies CPW bought to get a toehold on the web. Dont buy a phone from a shit sub company to save yourself a couple of quid and then go running to CPW to moan when you could have saved yourself all the trouble in the first place by going to a high street branch of CPW. There's a reason OSPS is cheap, its because there is fuck all budget for customer care. Wise up and fuck off.

i craponu

Re ha ha - you twat!

BT and NTL are not what is being discussed here.

If cpw are so hot why are you still stealing BT customers and using BT lines?

theiving gippos! your service sucks, that is the truth and you know it. become a customer, if you dont believe me.

ha ha

whatever! Have you ever heard of local loop unbundling?? cpw don't use BT lines! Oh and I am a customer! have been for 3 years......If people are slagging off cpw why shouldn't they be compared to similar companies, maybe your just afraid that people will realise that most comapnies have similar issues and that it's not just in cpw!

Annonymous

OK -CPW ahs alot of faults - I can't find the number for e2save and I work for the parent company plus alot of Broad Band issues but lets remember BT have been on watchdod more often than all of us have had hot dinners and CPW are trying to break a monopoly and supply free broad band - not that bad really!

Anonymous

Its all a waste of energy.

Anonymous

First impressions count.. I pity the people that have to work for them.. Most companies have moments of bad customer service, but CPWH have take the piss. I pity you Gem, as your loyality will probably turn to shit.

gem

fair enough but its not just loyalty, its my point of veiw. if u can find better insurance take it, be my guest.

ha ha

John Thacker and in-particular XXX you are very small minded people. Stop basing your whole view of cpw on your own small experiences. Most of cpw's employees are english however they are very keen on equal opportunities! Oh and as for customer services, cpw only have uk call centres except for 1 in a fully english speaking town in South Africa.
You guys are being racist!!

XXX

haha you so dont get the point i am making do you. iTS NOT A RACIST COMMENT AND YES EQUAL OPPortunities is a great thing. however the relavent qualifications for a job ( so that it gets done) was my point.

ha ha

oh yeah and if you did move to another country yourself wouldn't you like to be employed!

C Ruchar

It has to be said though, Carphone warehouse and Talk Talk are a group of incompetant idiots, I mean where do they get these people from? It must be some kind of weird joke. Either that or the education system in this country really is as bad as everyone thinks it is.

As for getting a product or package that actually works for more than a couple of months, you might aswell use a couple of paper cups with a bit of string tied in between them than use anything you get from this set of hapless tossers!

Oh, and Charles Dunstone himself is indeed a fat liar- have you seen the misson statements on the CPW website? What a laugh!

bye bye

Well im one of the latest rodents to be leaving the sinking ship at Wednesbury repairs.. Over the last few years i have had to put up with harassment, backstabbing and discrimination in return for earning a pittance for longer than average hours.

jen

after sitting and reading comments from a bunch of complete whinging muppets, the only thing that beconmes evident to me are that many of you are completely imcompetent and have no understanding of "terms and conditions" and do not even have enough sense so as to properly read through a contract before you sign for a 12 MONTH AGREEMENT. That is a years minimum commitment and i find it hard to believe that some people here are so disorganised and lazy that they cant be bothered to find out what they are actually signing up for. This is YOUR contract, YOUR decision, YOUR responsiblity. Yes, it is down to the sales consultant to make sure you have an understanding of what you are agreeing to, which is part of our job to do, but it is your job to LISTEN, READ and REMEMBER. For example, lifeline insurance, for the person who lost their handest abroad-had you read through your policy booklet you would have known this beforehand. Again with regards to lifeline, for all those that are complaining about their policies not beiong automatically cancelled, again this is down to YOU to arrange, how do WE know you no longer use the handset? im sure it would be a completely different story if we did cancel it after the year and you still used the handset-what then if u needed to claim? different cuttle of fish isnt it.

basically what i am trying to say is that i am sick of dealing with other peoples stupidity as a result of them being too lazy and incompetent to find out and read up on binding contracts they have decided to taken. We are not your mummy, we are not your daddy, we are not here to wipe your backside for you when u realise you have made a fuck up or have not understood somethng and realsied too late.

of course as a company we are obliged to help those in need of it, its part of our job to do this...but atleast if you are wrong admit that you are wrong, and believe me you will notice the different level of respect and help you recieve if you are plesant and not obnoxious and rude.

And as for the amount of "whites" or "non whites" working for the company, to be honest i didnt want to comment on it as i think it it utter racsim and that is it. Cpw does not recruit on a colour basis , it just so happens that some employees are white , some arent. so what? everyone goes through the same training process, and yes maybe some are more competent that otehrs, but does this not happen in jobs all over the country? or do you think cpw are the only employer to recruit coloured people? Or was it just another rant you threw inwith your tantrum when ypu chucked the toys out of the pram after realising you were WRONG?????

gem

thankyou. its always the case isnt it? stupid lazy people who want something for nothing.
i had a guy the other day made me send a nok1100 off for repair...apart from being a tight git and not buying a new one for next to nothing, he wanted his warranty to start again from when the repair came back! he told me it was a load of 'bollocks'. he was arrogant and rude towards me.
as for the blatent racism, my god give it a rest! who cares, infact why are all the people on this site moaning? u lot obv dont wanna work for carphone so why you bothered bout who does?

i agree with jen....put ure toys back in ya pram and fuck off to phones for you they wrote the book on ripping people off!

cpw rules

gem and jen are both right all off you lot are just bitching becaus you lot didnt get your own ways, further more you lot are the dumb idiots who sign up to the contracts we do not force you to we are just doing our jobs like most of you do. Further more if i had any customers like you come into my store we would just laugh at you cos you are all pathetic and i take great pleasure of taking your hard earned money off you lot. You call us idiots, ur the mugs that keep on coming back.

XXX

god you are stupid. i guess that makes you qualified. anyway, the reason people are here moaning about your stupid company is due to your company shafting customers. you are naive, and do not see what customers who so ofeten receive a bad service, dodgy goods etc go through. when someone signes a 12 month deal, yes they make an agreement, and you know what else? so does cpw. the thing is while the customer is billed via direct debit, they are not always getting what was agreed to them.

XXX

as for f**ing of to phones for you, once again, what a pleasant and comforting attitude you have! were you taught this in cpw camp? you truly hate your customers. if phones for you wrote the book on ripping people off, why is that book cpw's f**king bible? money.

Ahhhh

I like the fact there are other people with huge frustrations with CPW, I may indeed be sad, but it just makes me feel better venting my anger somewhere where people understand... Whilst also getting charged over 30 quid a month for a phone I never had!!

I recently purchased a phone from Carphone Warehouse REF NO $%^&* on 15th July 2006. I was unable to register the phone for 2/3 days after purchase and visited the Street branch where your staff confiscated the phone stating that Orange had notified them to do this as I have failed my second credit check... this is fine, however the manner I was dealt with was not. I was then told my contract was cancelled etc and i had no further obligation. One week later I receieved a letter from The Carphone Warehouse welcoming me and my Lifeline letter plus a DD agreement from Orange and a bill, I went back to the same shop to another unfriendly Carphone Warehouse representative who told me she would personally cancel the phone etc and that no charges would be deducted from my Account, I asked for confirmation as had to remind her further that due to other commitments those funds would not be available on those dates. Again, unhelpful the lady muttered it would be okay and that I didn't need to do anything further. Last week I receieved a call from HSBC warning me that 2 DD's would be deducted from my account the following day from Orange and yourselves and that there were insufficient funds, I advised my bank that I had been promised no monies would leave my account as I had never even made one call from the phone and had only had it 2 days until it was taken from me! The money was deducted and I have now incurred bank fees that will be charged at the end of the month. The service that I have receieved from the Carphone Warehouse has been the worst i have experienced, I spent 10 minutes on the phone to your call centre on the 7th August cancelling the Lifeline Insurance that was supposedly already taken care of and a young man was heard shouting "vagina" in the background and giggling. This was not the advisors fault but it was totally unprofessional.

I understand the Lifeline policy that it is something that nobody needs but it is a freebie and you include it in hope that people will forget to cancel the service, all of which I undrestood, however i was told it already had been done.

I was with Orange for 6 years prior to this contract and never experienced and problems with them directly. The whole situation has been a complete hassle, the phone number that I was given was a new contact number for me as i have been residing in Spain so when this number was taken from me, i had to noitify all agencies I have currently contacted regarding houses and jobs. I have no hesitation in citing where the blamew lies.
Please advise me of how many people and how much more expense I need to incur to make sure that this phone and contract that has never been used is now cancelled and make sure that I receive my money back.

I understand I need to speak to the store as they have "forgotten" to update the system and note that I have returned the phone, but this is completely inconvenient to me as I work and I am unable to at the weekend due to various commitments.

cpw shafts me

Bloody hell you think you customers have it bad, i no longer can stand this place of work any longer , nor can i belive it's voted 6th top place to work!!! What are we to work for them some kinda freaks that like to raped and abused to the point of slitting our wrists, MAN GIVE ME THE STRENGHT TO LEAVE

asssss

i'd sell my ass rather then working in that place again x

JohnThacker

CPW do seem to have a huge turn over of staff. Some ppl have the nerve to call me racist when in repairs only 10% of the workforce are British whites. They took on dozens of newly arrived Poles to repair your phones and they spend their lunch hours huddled together in the corner of the canteen speaking Polish. Each lunchtime I thought I was in a different country ,so if you wonder why your phone is taking so long to be repaired it is because the staff are too busy looking at porn on the phones that customers forgot to delete, or reading customers' personal text messages ,or watching customer's private videos/ photographs which if they are any good will be downloaded onto their PCs for future enjoyment.
Customers , remember to delete all personal data before handing it in, the staff may actually get some work done if they have nothing to perv at.

I did try

I know this site is mainly to do with mobile services, but I thought I better share my experience of TalkTalk.

Over 4 months ago I signed up for the top talk talk package and 8 meg broadband. After submitteing the order I was given an order number and in an email, told that I would recieve a welcome pack within a week, the phoneline would switch over within 3 weeks and due to high demand (which is fair enough) there would be slight delay with the broadband but was told would have it by end of june.

What actually happened was:

Waited 2 weeks for welcome pack - none came - rang up - they had NO record of my order number (even though they sent it to me in an email which I still have!) said that there was no order - I made a second order, got new number told same info regarding welcome pack and start dates etc.

Waited some more - still no welcome pack. Sent email this time - was not going to spend more money calling up. The emial I got back was reassuring said that my phone would be swapping soon and bradoband was on its way.

Waited few weeks - nothing. Emailed them got no reply - called them - was told that there was an order for broadband but no phone line - they said that shouldnt be possible and could I call in with sales to reorder a phone line. So then I had to call another number to fix their mistake!

Got everything ordered again. Waited - nothing

Sent email - got an email back askeing for varification of all my personal details including back details! - sent mail back giving some details , but refused to give personal bank details over an email as I didn't see it as safe (told them this- can't believe a big company would ask for such info over an email).
Got mail back saying there was a problem somewhere but they couldn't work out where. The suggested the aesiest thing to do would be to cancel my braodband and BT phone and then request Talk Talk from scratch. I said I couldn't do this as I need both phone and internet for work and that I couldn't understand why it couldn't just switch with no interuption as advertised. They said to call their tech support line as they may be able to get rounf this.

Called tech line - (expensive number!) They said there was no problem!

Sent email back to customer services saying that tech line said no problem and that I felt it was rediculous that I was being a middle man between talk talk and talk talk!

Got no rely.

Sent email 2 weeks ago asking if talk talk wanted me as a customer or not? And I understand that the service is in high demand, but I'm having so many problems and I'm not even a customer yet, will the service improve? And what will happen if I am a customer with an actual problem?

Had no reply as yet - think maybe I should cancel my order and get phone and internet through sky?

This is not a rant- just fact of what has happened to me - if and customer sertvices emplyees can suggest a way to help that would actually be very much appreciated!

TA!

Bex

Sent this letter to them today.

On the 01-8-06, I bought off your company via the web a Razr Hot Pink mobile phone on Vodafone network, you promised me it would be delivered on the Friday, (04/08/06),but it wasn’t and I had stayed in all day waiting. I contacted your company only to be passed about from one person to the next and back again. After I finally got things sorted, because we were going on holiday on the Monday I arranged for the phone to be sent to our holiday address, which is my mother-in laws address. Again we waited for the phone to arrive. But it didn’t arrive, so again I called your company only to passed about like a divvy again. When we found where we wanted to be, I cancelled my order because of the way we were dealt with by your company. We received an e-mail (after I cancelled the order, on Wednesday 9th August, saying that our order had been delivered. We rang your company only to be told that the phone had been delivered to a Carphone Warehouse store in Bristol. I am sure you will note from our home address hat we do NOT live in Bristol but Lincoln. Which is a mere 200 miles northeast of Bristol!!! We have been told we have to collect the phone from there (after we cancelled the order which we have a RIGHT to do) and send it back to your address.

During the times we have tried to contact your company, we have been hung up on twice, left on hold for 30 minutes on one call, and many minutes on other various calls, given the wrong contact number (which we were then informed had been done many times) and spoken to rather rudely.

And now sir after a month, of waiting for you to credit my account back with the £84.95, which I have waited patiently for you to do. You leave me no alternative. I have taken legal advise to recover my money plus loss of interest and calls to your company, also for ruining a birthday present for my wife. Your advertisement on the TV states star treatment…if this is all you can offer, I will never deal with your company car phone warehouse again, you have 7 days from the postal date to reimburse me with my £ 84.95.

They runied my pissing holiday, I took 2 days out of my holiday and now they won't fucking reimburse our money they have taken for a phone we have never received!

I have now purchased another phone from another shop!

anon

fair enough for the bad service you have recieved via someone being rude on the phone and the problems you have had with the refund but the whole delivery issue seems like a courrier mess up!

the dialling tone

cpw is a big company and like any big company has good and bad things about it, most of what it does is right as if it was not it would not be in business

most of the whingeing that goes on here is from ex staff who did not get promoted or customers who do read the terms and conditions written in english for english customers who do not understand the basics, "you use the service pay for it and don't complaint cos you can't afford the bill"

the funny thing is most of you that complain on here and always come back to cpw and you always say "you will never use us again" and then you return

well cpw must be better than most as even the whingers come back to us

and how do i know cos i deal with your bullshit and hq in acton

Shane C

To my misfortune I have had to deal with CPW. Everything I have read on this site I have experienced my self. The most enlightening aspect of the site are the comments from CPW employees. My advice to potential Customers - run for the hills.

Shane C

Oh forgot to say, if the comments from CPW employees are REAL,... then no wonder the company sucks.

7q343294023532052

CPW is now taking the mickey towards US staff, i think its time for us to starting siqning the forms for the Union to step in!!

Helga

Nice site !

JohnThacker

CPW will ignore the union, like many of today's companies. They are a token presence and most the employees at CPW don't bother joining. Also if you are seen as pro-union or mention union action at CPW you will be classed as a trouble-maker and will certainly be overlooked for any promotion or overtime in favour of the brown-nosers.

FOCK

Re: Helga.
Nice name!

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